Non-verbal communication also inclu

Non-verbal communication also includes the way we deliver information. A simple change in tone and inflection can change the meaning of statements. It is important then, to be aware of the way we speak, so that we can communicate more effectively.
The following are aspects of “how we say things” that we should take note of:
• Tone of Voice: Voice intonation refers to the use of changing pitch in order to convey a message. The same message, for example, can be delivered using a rising intonation, a dipping intonation, or a falling intonation. Changes in tone can help inject emotions into messages; messages can be upbeat or depressing depending on the speaker’s tone. Changes in tone can also help identify what is the purpose of a sentence. There are intonations that better fit a question, and intonations that better fit a declarative sentence.
• Stress and Emphasis: Changing which words or syllables you put emphasis on can change its meaning. For example, consider the differences among these three statements below. The italicized word represents where the emphasis is.
o You mean he disobeyed his mother?
o You mean he disobeyed his mother?
o You mean he disobeyed his mother?
• Pace and Rhythm: The speed of speech, as well as the appropriate use of pauses can change the meaning of words spoken, and affect the clarity and effectiveness of a communication. For instance, people who speak too fast can be difficult to talk to --- a listener might feel too pressured to catch everything that they have to say! On the other hand, a person who speaks too slowly can bore their listener.
• Volume: How softly and how loudly you speak also matters in communication. Ideally, one should generally speak in a moderate volume while in the company of others; a too soft a voice can communicate nervousness or lack of assertiveness, while a loud voice can communication anger and aggression. A person should also be flexible, able to whisper or shout when it’s appropriate to do so.
• Pronunciation and Enunciation. How well a message comes across is influenced by pronunciation and enunciation. Pronunciation refers to speaking a word in a way that’s generally accepted or understood, while enunciation is the act of speaking clearly and concisely. Developing one’s skills in pronunciation and enunciation ensures that one is accurately understood. Note that accents can cause varieties in what is considered as acceptable pronunciation.