Good managers attract exceptional staff; they make the organisation a preferred employer; they help to increase market share; add to profits and surpluses, and reduce costs. Their staff are engaged, committed and ‘go the extra mile’.Managers, however, dance on a fault line - they either have the behaviours that inspire followers to do what they otherwise may not be willing to do, and without creating any psychological distress, or they do not and the costs will escalate and ripple for a long time
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