Hi thomascullyj-0,
Here's what just happened:
debroconno6 let us know that they haven't received "$50 Gift Card Kohls" and has requested a shipping status update. A request is open and you can view the request and the buyer's message in the eBay Resolution Center.
Here's what you need to do next:
You should respond to the buyer and try to resolve the problem by Nov 20, 2016. Most buyers and sellers are able to work things out by communicating with each other directly.
If you haven't already done so, provide shipping information, such as an item tracking number, shipping date, and shipping carrier to the buyer in the Resolution Center.