Organizations today are jumping on the social media bandwagon in record numbers. In the United States, more than80% of companies have a presence on Facebook, and 45% are active on Twitter. Globally, approximately 16% ofcompanies are using social media to interact and engage with their customers, according to the 2012 IBM GlobalCEO Study, and that number is expected to triple in three to five years. More organizations are using social media toreach and engage with customers and potential customers.
đang được dịch, vui lòng đợi..
