A major problem is when:You would n

A major problem is when:

You would not have bought the product or service if you had known about the problem (e.g. you would not buy a washing machine if you knew the motor would burn out in 3 months).
The product you bought is very different from the description or sample (e.g. you order a red bike from a catalogue, you get a green one).
The product or service is not fit for its normal purpose and it cannot easily be fixed (e.g. you bought a ski jacket that has been made with non-waterproof material, or paid for a carpet cleaning service changes the colour of some of your carpet).
The product is not safe (e.g. an electric blanket with faulty wires) or the supplier has created an unsafe situation (e.g. an electrician incorrectly wires your wall sockets).
The service is not giving you the specific result you told the business you were after.
The service is not doing exactly what you told the business you wanted their service for (e.g. you tell a pay TV company that you want to sign up to watch the football finals and they sign you up to a contract but the finals are over before the company comes to install the service).
What you can do

If there is a major problem with a product, you can:

give the product back and get a refund
give the product back and get an identical replacement or one of similar value if available
keep the product and get compensation for the drop in value caused by the problem.
If there is a major problem with a service, you can:

cancel the contract with the business and get a refund
keep the contract and get compensation for the difference between the service you paid for the service you got.
You choose what option you want, not the seller or service provider.

Minor problems

Types of minor problems

A minor problem is anything that is not major.

What you can do

If there is a minor problem with a product, the business can:

give you a refund
replace the product
fix the title to the product
repair the product.
If there is a minor problem with a service, the business can fix the problem:

free-of-charge
within a reasonable time.
The time you have to reject the goods or service is however long it would reasonably be expected to last.

Kết quả (Trung) 3:

小问题
类型
次要的问题是什么，是不是主要的。

你如果有一个产品的一个小问题做

，企业可以：

退款给您
替代产品的
固定产品的所有权
修复产品。
如果有一个服务的一个小问题，企业可以解决这个问题：

免费
在合理的时间内。
一个主要的问题是：当你

不会如果你已经知道的问题，购买产品或服务（例如，如果你知道你会不会烧坏电动机在3个月内购买洗衣机）。
买你的产品是从描述或样品非常不同的（例如，你为了一个一辆红色的自行车从一个目录，你得到一个绿色的
）。电工不正确的线你墙上的插座）。
服务没有给你具体的结果你告诉企业你之后。
服务不做你要求的业务你希望他们的服务（例如产品或服务不符合正常的目的和它不易固定的（例如，你买了一个滑雪衫已非防水材料，或一个地毯清洗服务支付改变一些你的地毯的颜色）。
产品是不安全的（例如电热毯故障线）或供应商创造了一个不安全的情况（例如保持产品和获得通过的问题引起的压降补偿值。
如果有一个服务，一个主要的问题：你可以

取消业务合同并得到退款
守合同，帮你支付你得到的服务之间的差异
补偿。你选择你想要的，不是卖方或服务提供商。

小问题

你告诉一个付费电视公司，你想在看足球赛，他们签署了合同，但你总决赛是在公司来安装服务之前）。
你能做什么

如果有一个产品，一个主要的问题：你可以

给产品拿到退款
给产品回来，如果可用
得到相同的替换或一个相似的价值小问题
类型
次要的问题是什么，是不是主要的。

你如果有一个产品的一个小问题做

，企业可以：

退款给您
替代产品的
固定产品的所有权
修复产品。
如果有一个服务的一个小问题，企业可以解决这个问题：

免费
在合理的时间内。
你有时间拒收货物或服务而长可以合理预期会过去的。