The first stage in any measuring and monitoringprogramme is to decide what you want to monitorand understand why you are doing it. Your datarequirements will depend on a number of driversincluding:• ensuring legal compliance;• meeting customer expectations;• identifying cost savings;• identifying inefficiencies in processes;• identifying opportunities for improvement, andsetting objectives and targets; and• quantifying the success of resource efficiencyactions.
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