Hi there, Thanks for providing me with this.If the person who placed the order was your brother, then may I ask the relation to the details of the billed party, i.e. Jack whose card & passport you are currently using? Best wishes, Iain--Iain RobertsonCommunity ManagerTens ~ Filter Your WorldWeb . Instagram . Facebook . Twitter Zang Jinky on June 9, 2016 at 12:33pm wrote:From: Tens Sent: Thursday, June 9, 2016 4:43:31 PMTo: nightlife.94@hotmail.comCc: care@tenslife.comSubject: Re: Re: Message from TensTens on June 9, 2016 at 10:43am wrote:Hello, Thank you for your email and for letting me know. So you are using your brother's email address for the order?Can you please send me a photo of some form of identification for the cardholder? As his details do not match.Thank you, IainZang Jinky on June 9, 2016 at 10:33am wrote:Truong Trinh The Hien is my brother.Shipping information correct. Thank you.From: care@tenslife.com Sent: Thursday, June 9, 2016 3:17:30 PMTo: nightlife.94@hotmail.comSubject: Message from Tens TensHi, Thank you for your order, hope you're having a good day! Shopify have flagged your order as at risk due to the shipping address and name being different from the billing. In addition the email address is not linked to the billing addressee. Please can you confirm the details are correct? Best wishes, TensIf you have any questions, reply to this email or contact us at care@tenslife.com
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