January 3rd, 2009 Dear mr . Trandost ,dear mr . trandostthank you for your e-mail conceming the poor quality of our rubber soled black workboots . A representative will be your offce next week to pick up the damaged boots . We apolofize for any inconvenience this has caused you and you crew . Along with five new pairs of work boots for your crew ( we included one extra pair) , we have enclosed a free year's supply of sole protector spray . In our retail stores , this spray is always recommended to buyers who work on heated floors . This should have been brought to your attention at the time of your initial order ( received by telephone on october 12, 2008) . Please excuse our overight . To date we have had on complaints about these work boots from customers who have used the protector spray . However , should you use the spray and find that you are still unsatisfied with the boots , please retum the boots and spray for a full refund . Thank you for supporting the shoe superime . Have a happy new year! Sincerely Denson william , persident
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