Evaluation of alternatives
According to Belch and Belch (2009) this part of the decision making process refers to when a
customer refers back to the evoked set‟ to evaluate whether or not another product can help
solve their problem”. In evaluation of stage, the product the product alternatives that are
considered comprise the individual’s evoked set. Consumers will improve their own evaluation
standard based on the information they acquired in from information search. Members of the
evoked set usually share some characteristics; they are categorised similarly. The way products
are mentally grouped influences which alternatives will be considered, and some brand are
more strongly associated with these categories than are others.
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