Selecting the right candidate for a job is part of a process that includesrecruitment, as shown in Exhibit 9-4. Recruiting sources such as Web sitesand print ads typically generate hundreds of unqualified applicants and afew valuable candidates. A hiring decision is based on information gatheredin two or more of these steps. For instance, a person might receive a joboffer if he or she was impressive in the interview, scored well on the tests,and had good references. Another important feature of this selection modelallows for an applicant to be rejected at any point. An applicant who is abusiveto the employment specialist might not be asked to fill out an applicationform.Preliminary Screening InterviewSelection begins when candidates come to the attention of the recruiter, oftenby cover letter and job résumé. If candidates come close to fitting the jobspecifications, a brief screening interview follows, frequently by telephone.The purpose of the screening interview is to determine whether the candidateshould be given further consideration. One area of disqualification wouldbe for the candidate to demonstrate such poor oral communication skills,especially for a job requiring considerable customer contact. “Knockout”questions are sometimes used to quickly disqualify candidates. Assume a personapplying for a supervisory position in a nursing home is asked, “Howwell do you get along with senior citizens?” A candidate who responds,“Very poorly” is immediately disqualified.An important suggestion here is to be at your best for the telephoneinterview, including total concentration on the tasks at hand. Rehearse yourpresentation in advance
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