• Ask open questions. There are two kinds of questions based on the scope of the answers they elicit: closed and open questions. o Closed questions are questions answerable by yes or no. Example: “Are you happy with today’s presentation?”o Open questions, on the other hand, are questions that require a qualified response. Open questions are usually preceded by who, when, where, what, how, and why. Example: “What is it about today’s presentation that you find most engaging?”o Open questions are more effective than closed questions because they evoke thoughtful consideration of the subject and creative thinking. • Ask purposeful questions. There are different reasons why we ask questions, and it is important that we take note of our purpose in asking a question. Doing so can help us frame our questions better, and keep the questions relevant. For example, we can ask questions with the goal of making the other person feel at ease. Questions like these should be phrased in a pleasant, non-threatening manner, and involves subjects that the other person is likely to be interested in. Example: “That’s a lovely blouse! Where did you get it?”Some questions are designed to challenge the other person’s thinking, and encourage a lively debate or deliberation. Questions like these should be phrased in a way that is focused and process-oriented. It can also challenge existing assumptions about the subject matter. Example: “How do you think a leader can better motivate his team?”In other times, questions are meant to encourage a person to join an existing discussion. The goal of these questions is to invite participation, as much as gain information. Example: “I find Matthew’s approach very refreshing. What do you think, Frank?”For better effectiveness, think of what you and the person you’re talking to needs in your stage of relationship, and ask him or her questions that can address that need.
đang được dịch, vui lòng đợi..