Root-cause (People)The main reasons of inconsistencies were on account of space constraint in the warehouse of MKD plant due to recent completion of peak season (Moon cake) during the IA teams visit.Omission on part of the Gemadept and security teams to ensure compliance to good warehousing practices.RiskLack of compliance to standard warehousing practices may affect the usability and quality of the inventory, which may lead to possible financial and reputational loss.Management Action PlanTraining sessions will be conducted by the Plant CS&L team to the Gemadept personnel in order to ensure all are aware of operational requirements and Mondelēz policies (e.g. Good Warehousing Practices). Participation to training sessions will be documented. Content included as part of the training session will be communicated to all new hired employees as part of the onboarding. Going forward the plant CS&L team will regularly monitor the compliances with Good warehousing practices.Owner: Ha Hai Nguyen, Senior Manager, Customer Service and Logistic (Mondelēz Vietnam)Implementation Target Date: March 31, 2017Page 15
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