On the other hand, it still remains somewhat unclear which is more rewarding in impulse purchasing, the acquisition of the actual product or the shopping process. In clinical psychological view, it is more the shopping process and spending money than products that create thrills for the compulsive and addictive shoppers (see e.g. O’Guinn & Faber 1989). According to Dittmar & Drury (2000), also impulse shoppers can value the purchase process along with products purchased. Therefore, also online impulse buying can give immediate gratification if the consumer receives satisfaction from the purchase process itself.
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