- Still the current objects asked Debit been Trung Lập centered CSO at CN and Trung tâm Bạn signal take AMC for the that khúc KH signal take, chủ essential the trung out the customers tags Credit.
- not have the mechanism RA Soát, for references to make sure 100% customers will not take NGHIỆP & đầy đủ: Failed to enter the document info CSO take NGHIỆP & into the application Webbase are in the period of completed Thiện, and execute Tế at more than CN that did not enter the document đầy đủ; PFS will not yet RA Soát data on webbase this.
- To the previous tháng 7/2014, KPI building cho CSO currently being did not actually logical:
Just Focus KPI for the part that asked Debit of the current of CSO did not measurement Lường to be implemented quality quality asked Debit such as the time take effect, the number customers take effect / count customers be take effect, quality of the call ... Failed to the regulations KPI cho CSO not the regulations Thống Nhất at text that, in which the CN User defined rate important KPI of section that asked Debit relative low.
- KBL did not machine operator đầy đủ, did not exactly ưu đãi cho CSO for the part that asked Debit, HUB
Theo QĐ 0298 / QĐ-PFS, ưu đãi cho CSO and take effect word 2014/01/04. However up to the current, khuyến khích for the work asked Debit of CSO at the CN will not machine operators in the correct the regulations, guide references: CN Hà Nội, CN Đông Đô.
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