IntroductionMuch as there is written about the ISO-norms, there is little written about theperiod after obtaining the desired certificate. The quality system has been implemented, but how do we preserve the quality system and the fundamental ideas of total quality management, which is the basis of the quality system? The maintenance of the process of quality management is an essential activity for each organisation and has been given too little attention. The way to TQM means a continuous design and implementation of new ideas while those things which are already elaborated and implemented have to be maintained. One may say that learning is a result of an efficient and effectively designed and implemented TQM (Sohal and Morrison, 1995). On the other hand, continuous improvement advocated by TQM needs learning (Sitkin et al., 1994).
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