Dear Minh Phương Hoàng
Regarding the ID: C10000155900
1) In his wallets cash and BEP you he can see the date Available at
- when this date is 2015/12/31 - it means that these bonuses are locked until his Marketing Centers are Qualified
- in the others case it is our Payout 21 days Rule
Please see our Rewards Plan, page 23
http://conligus.com/wp-content/uploads/2014/11/NEW-REWARD-PLAN-FULL_EN_V2.pdf
2) Regarding the cycles - please could you be more precise
Be aware that
the cycles (team and personal) are displayed in acceding with the last 30 days (they are accumulated in our system but only the cycles you make during the last 30 days are displayed in your Office, the menu Business)
If he does not agree with the results, we kindly ask to provide us details of calculation ( the result expected ) in order we could check.
on the basis of concrete elements and details of your calculation we will do verification,
Kind regards
Conligus Group
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