1.7.2 Empirical research
To accomplish the research objectives of this study, empirical research was
done among higher education institutions in South Africa. All (23 in total) public
higher education institutions were approached to participate in this study.
Requests were sent out to all higher education institutions mentioned above to
establish the participating institutions and the target group were participants in
managerial positions in IT service delivery departments.......................
Primary data was then collected in the form of results from quantitative and
qualitative questionnaires sent out to the target group at participating
institutions. The questionnaires were formulated as to receive independent
responses from the individuals surveyed.
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