ith minimal supervision, depending upon experience, the incumbent is accountable for the following:LENDING AND LOAN SERVICING: Extend sound farm, farm related business, aquatic and country home loans through analysis of applicants’ financial conditions, management abilities and economic trends. Obtain accurate appraisals and valid security liens where applicable. Minimize losses by means of sound and timely servicing and collection efforts, and timely sale of acquired property. MARKETING: Increase business by means of promotional activities and superior customer service. Provide value to customers with appropriate and timely products and services. CUSTOMER FOCUS: Provide outstanding service and effectively address customer (both internal and external) inquiries and issues in order to maintain strong customer relationships. Build customer confidence and satisfaction by setting, communicating and meeting achievable customer expectations. Develop strong business relationships by taking responsibility, thinking creatively, seeking opinions and ideas from others and utilizing all of our products and services to create value for our customers while acting in a forthright and ethical manner. TEAMWORK: Display a positive attitude toward the job and contribute positively to the overall morale of the team and association. Deliver feedback in a constructive and positive manner. Deliver effective communication through adapting style, tone, and content to meet the needs of the team. Assist other team/branch members when asked and offer help when time permits. Contribute to the training and development of less experienced staff. MEMBER/COMMUNITY RELATIONS: Demonstrate a strong commitment to the ag and local communities by expanding professional presence within our service area and contributing to the overall positive image of the ACA. Attend appropriate functions to be visible in the community and develop relationships with suitable organizations. Actively participate in industry and community organizations and issues. Support and promote young, beginning, and small farmer initiatives at every opportunity.
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