1.0 Objective
To ensure a uniform policy for controlling information.
To identify it as to type, purchase order, information request, update of company or, inquiry, and service call.
To log in communication in the database as a record of the following transaction to log in customer orders and requests to ensure subsequent follow up and completion, as basis for corrective action both within the department and by other managers in the company.
To resolve service call and inquiry during the call