Conflict arises because project managers tend to view their own project as taking priority whereas departmental managers will tend to view things from a departmental perspective. This becomes especially evident when a project falls behind schedule and external departments are then expected to extend their commitment of personnel to it.Another issue is that it is in the project manager’s interest to minimize each external departments billing to the project but departmental managers often try to secure as much of the projects budget as possible.In addition, technical conflicts are common where a department is supporting the project in a technical capacity and project manager rejects the solution preferred by the department on technical, cost or scheduling grounds.As well as conflicts between the project management team and people outside of the project, there are often internal conflicts to deal with. In these cases the project manager will usually have the final say. The aim should always be to resolve things in a way that everyone involved can live with rather than coming down too firmly on one side at the expense of the other. The effect of doing the latter may be to alienate one of the protagonists to such an extent that they leave resulting in valuable time and effort being wasted replacing them.There are many more examples of why conflict is an inevitable part of project management and all successful project managers need to be aware of how best to deal with it. Generally speaking conflict should be addressed early and usually in private, using a direct, collaborative approach.
đang được dịch, vui lòng đợi..
