After break down the old norms, during this stage, people will start to change, learn and adapt to new behaviour, processes, vision, the way of thinking. In change stage, the vital element is communication, it help people get used to things faster by the help of their subordinates.E.g. British Airway reducing staff from 52,000 to 35,000, make huge change in human resource allocation, cuts in office, significant reduce the scale of company. During this stage, many department are merged, the company employees have to struggle with new working environment, processes, routine…but resistances are controlled by having a good preparation phrase.
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