SPECIFIC RESPONSIBIILITIES1. Customer Service/Suggestive Selling Rolea. Ensures quality service by routinely working front counter and sandwich lineb. Takes a personal interest in customer satisfaction by talking with customers and checking product qualityc. Effectively trains all shop employees in customer service skills, and on the job coaching.2. Sales Buildinga. Develops employee understanding and commitment to sales buildingb. Periodically conducts employee sales meeting to review results and establish shop goalsc. Effectively trains shop employees in suggestive selling techniques using on the job coaching and regular performance evaluations.3. Customer Relationsa. Becomes involved in the community to show company concern and support of the communities that we operate.b. Ensures courtesy of shop employees to customers and fellow shop employeesc. Monitors and evaluates customer service times and takes corrective action to meet QSCH guidelines when necessaryd. Controls uniform and dress code of all employees assigned to the shop by supplying proper uniforms and stressing grooming and neat appearancee. Handles customer complaints and informs the Area Manager/Supervisor of actions and decisions.4. Cost of Operationsa. Reviews and analyzes the Shop costs and takes corrective action where needed.b. Orders all necessary supplies such as food and paper products as well as cleaning and general supplies from only approved sources.c. có thể được yêu cầu để bổ sung bên ngoài Dịch vụ khi yêu cầu của khu vực tổng giám đốc hoặc giám sát.mất làm giảm chi phí năng lượng bằng cách giám sát việc sử dụng hiệu quả của ánh sáng, nấu ăn và máy tôi equipm
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