Assistant Learning ManagerLaguna (V

Assistant Learning Manager
Laguna (Vietnam) Co., Ltd - Huế, Thừa Thiên-Huế

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Địa điểm: Huế | Hạn nộp: 30/01/2016 | Mức lương: Thỏa thuận

Số lượng cần tuyển: 1
Mô tả công việc

I. Managing the job 1. Banyan Tree Culture & Spirit: • Instill commitment to the Banyan Tree experience in associates ensuring that the Group’s vision, mission, our core values (IDEALS), Banyan Tree Roots, Brand Positioning are assimilated and the objectives of the hotel are met. • Promote performance improvement, Service Excellence and quality achievement throughout the organization. 2. Training Analysis • Assist the Learning Manager in conducting regular training needs assessment of all associate levels in the property. • Assist the Learning Manager in preparing, communicating and implementing an annual training plan for the hotel. • Assist the Learning Manager in collating and analyzing performance data and chart against defined parameters such as Lashner, Rush & Associates (LRA) or Revinate results, Food Safety Management System (FSMS) and other department audits. 3. Instructional Design • Assist in designing, creating and developing informal and formal solutions and training programs to meet BTHR organizational needs, analyzing the most appropriate strategy, methodologies and technologies to maximize the learning experience and impact. 4. Training Delivery • Conduct training and orientation programs for associates at all levels. • Conduct core training programs: Certification Programs (Front Office, Bellman, Housekeeping, F&B Service, F&B Culinary, Bartender, Reservations), Customer Care 1 and 2, Leadership Course 1 and 2, Train-the-Trainer/ Trainer Certification Course, Service Excellence Program, and other programs launched by Banyan Tree Management Academy (BTMA). • Keep abreast with innovations and developments of training techniques and methods. 5. Managing Learning Program Implementation • Initiate and coordinate training/ learning activities required to meet quality standards. • Ensure that regular, scheduled training plans are subsequently implemented and followed in all departments. • Monitor the implementation of specific programs, e.g. Food Safety Management System (FSMS). 6. Measuring Training Effectiveness • Monitor and advise on the performance of the quality management systems and produces data and report on performance, measuring against set indicators. • Monitor the standards of performance in all departments and take or suggest appropriate actions, as and when required. 7. Training Budget Utilization, Policies and Procedures • Assist the Learning Manager in preparing, monitoring and controlling the hotel’s annual training budget. • Help to ensure that a sufficient number of qualified departmental trainers are available in every department. • Help to ensure the maximum utilization and productivity of department trainers in each department. 8. Learning and Talent Development • Support BTMA’s Talent Management Programs: General Manager Program (GMP), Executive Development Program (EDP), Management Development Program (MDP), Leading and Empowering Associates Forward (Banyan LEAF), Talent Management Program (TMP), Intensive Pre-Head of Department Workshop (IPH), Intensive Supervisory Leadership Workshop (ISL) • Make recommendation for the outsourcing of training courses (e.g. eCornell, American Hotel and Lodging Association (AHLA), etc.), if and when required and give suggestions for inviting external resource speakers (e.g. academic and industry professionals) as part of the associates training programs. • Assist the Learning Manager in ensuring that high potential associates undergo appropriate development programs and activities. 9. Change Management • Advise changes and their implementation and provide training, tools and techniques to enable others to achieve quality. 10. Administration • Ensure that every department compiles and maintain a complete and up-to-date associate orientation/induction/training manual. • Keep a comprehensive record of all training activities and maintains the efficient administration within the department preparing and submitting training reports on time. • Monitor and control the use of the hotel training facilities and equipment. • Ensure that training facilities are properly fitted and suitably equipped; make recommendations for improvements and upgrade, as dictated by the needs of the hotel. • Assist the Human Resources Department with the preparation and implementation of an effective associate communication program, recruitment and performance review procedures II. Managing Others • Coach, counsel, discipline and develop subordinate associates. • Coach, motivate, inspire and develop departmental trainers. III. Managing Relationships • Contribute to the morale and team spirit of the hotel by building and maintaining supportive and effective relationships with colleagues and associates, instilling confidence and demonstrating “chemistry” with key constituents

Kết quả (Việt) 1:

Trợ lý học tập quản lýLaguna (Việt Nam) Co., Ltd - Huế, Thừa Thiên-HuếXem thêm thông tin»Địa điểm: Huế | Hạn nộp: 01/30 năm 2016 | Mức lương: Thỏa thuậnSố lượng cần tuyển: 1Mô tả công việcI. Managing the job 1. Banyan Tree Culture & Spirit: • Instill commitment to the Banyan Tree experience in associates ensuring that the Group’s vision, mission, our core values (IDEALS), Banyan Tree Roots, Brand Positioning are assimilated and the objectives of the hotel are met. • Promote performance improvement, Service Excellence and quality achievement throughout the organization. 2. Training Analysis • Assist the Learning Manager in conducting regular training needs assessment of all associate levels in the property. • Assist the Learning Manager in preparing, communicating and implementing an annual training plan for the hotel. • Assist the Learning Manager in collating and analyzing performance data and chart against defined parameters such as Lashner, Rush & Associates (LRA) or Revinate results, Food Safety Management System (FSMS) and other department audits. 3. Instructional Design • Assist in designing, creating and developing informal and formal solutions and training programs to meet BTHR organizational needs, analyzing the most appropriate strategy, methodologies and technologies to maximize the learning experience and impact. 4. Training Delivery • Conduct training and orientation programs for associates at all levels. • Conduct core training programs: Certification Programs (Front Office, Bellman, Housekeeping, F&B Service, F&B Culinary, Bartender, Reservations), Customer Care 1 and 2, Leadership Course 1 and 2, Train-the-Trainer/ Trainer Certification Course, Service Excellence Program, and other programs launched by Banyan Tree Management Academy (BTMA). • Keep abreast with innovations and developments of training techniques and methods. 5. Managing Learning Program Implementation • Initiate and coordinate training/ learning activities required to meet quality standards. • Ensure that regular, scheduled training plans are subsequently implemented and followed in all departments. • Monitor the implementation of specific programs, e.g. Food Safety Management System (FSMS). 6. Measuring Training Effectiveness • Monitor and advise on the performance of the quality management systems and produces data and report on performance, measuring against set indicators. • Monitor the standards of performance in all departments and take or suggest appropriate actions, as and when required. 7. Training Budget Utilization, Policies and Procedures • Assist the Learning Manager in preparing, monitoring and controlling the hotel’s annual training budget. • Help to ensure that a sufficient number of qualified departmental trainers are available in every department. • Help to ensure the maximum utilization and productivity of department trainers in each department. 8. Learning and Talent Development • Support BTMA’s Talent Management Programs: General Manager Program (GMP), Executive Development Program (EDP), Management Development Program (MDP), Leading and Empowering Associates Forward (Banyan LEAF), Talent Management Program (TMP), Intensive Pre-Head of Department Workshop (IPH), Intensive Supervisory Leadership Workshop (ISL) • Make recommendation for the outsourcing of training courses (e.g. eCornell, American Hotel and Lodging Association (AHLA), etc.), if and when required and give suggestions for inviting external resource speakers (e.g. academic and industry professionals) as part of the associates training programs. • Assist the Learning Manager in ensuring that high potential associates undergo appropriate development programs and activities. 9. Change Management • Advise changes and their implementation and provide training, tools and techniques to enable others to achieve quality. 10. Administration • Ensure that every department compiles and maintain a complete and up-to-date associate orientation/induction/training manual. • Keep a comprehensive record of all training activities and maintains the efficient administration within the department preparing and submitting training reports on time. • Monitor and control the use of the hotel training facilities and equipment. • Ensure that training facilities are properly fitted and suitably equipped; make recommendations for improvements and upgrade, as dictated by the needs of the hotel. • Assist the Human Resources Department with the preparation and implementation of an effective associate communication program, recruitment and performance review procedures II. Managing Others • Coach, counsel, discipline and develop subordinate associates. • Coach, motivate, inspire and develop departmental trainers. III. Managing Relationships • Contribute to the morale and team spirit of the hotel by building and maintaining supportive and effective relationships with colleagues and associates, instilling confidence and demonstrating “chemistry” with key constituents