When hotels overboook Ann Marshall

When hotels overboook
Ann Marshall booked a room at the Granada Hotel in London (1)…….. specifically asked the hotel to hold her room all night as she would be arriving very late. So as to emphasize the fact, the hotel highlighted in their confirmation letter (2)………So when Mrs. Marshall arrived at the hotel at 11 p.m on the night, she was astonished (3)……..The staff arranged a room for her at another(inferior) hotel, and gave her $5 for taxi fares. Nevertheless, (4)……. she got to bed later and had (5)………..Above all, (6)………... Hotels find themselves in something of a dilemma when demand for rooms is high, but they have rooms for guests (7)…….. Some hotels may be tempted to let booked room and hope that “no-shows” will see them through (8)…….. when selling tickets on scheduled flights.
You are normalyy entitled to damages for breach of contract if a hotel at which you have a firm booking especially one which they’ve confirmed in writing, refuses a room (9)……….. How much your entitled to depend on the circumstances. The real point, though, is that if (10)……., those who run hotels and airlines might be less inclined to overlook.
A. she was expected to agree
B. she was very put out
C. to spend the night at a different hotel
D. when you arrive
E. who have not yet turned up
F. you take the trouble to complain
G. tobe told it was full
H. to get up earlier than she intended
I. you do bother to book
J. that a late arrival was expected
K. she wrote to confirm
L. she didn’t stay at the hotel of her choise
M. airlines do the same