Another informative survey, the RQ 2010 study of corporatereputations, conducted each year since 1999 by Harris Interactiveand the Reputation Institute, demonstrated both the enduringcharacter of corporate reputations but their ability to changequickly at the same time. Researchers determine which companiesshould be rated on the basis of a preliminary sampling ofover 30,000 members of the U.S. general public, utilizing theproprietary Harris Poll online panel. Respondents are asked firstto identify the 60 most visible companies and then to rate themon 20 different attributes that make up the Reputation Quotient(RQ) instrument. The attributes are then grouped into sixdifferent reputation dimensions: Emotional Appeal, Products &Services, Social Responsibility, Vision & Leadership, WorkplaceEnvironment, and Financial Performance. The study also includesa number of questions that help provide a comprehensiveunderstanding of how the public perceived firms’ reputations.The 2010 rankings are as follows:
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