What procedures of reservations and

What procedures of reservations and check-in that a reservationist/ receptionist should master? What are check-in procedures for walk-in guest, for groups, for VIP? Give some real situations.
When working at a hotel/restaurant, the staff normally has to follow some rules, called ‘DOS and DONTS’. Explain them in specific contexts.
What are popular international standards of evaluating and rating services in hotels? Give specific examples.
MICE (Meeting-Incentive-Conference/ Convention-Exhibition/Event; a type of tourism) has been popular and developed by many famous travel agencies in Vietnam recent years. According to you, what kind of hotel is suitable for MICE? What facilities and services should be included to meet the demands of businessmen?
The facilities and equipment of most 2-3 star hotels in Vietnam have not been equipped or invested well, so they cannot satisfy all the requirements of both internal and external customers. From the point of view of a hotel guest, what should the hotels do to improve this situation? What off-site services should they provide their guests to attract more customers?
In the hospitality, what problems do customers often complain about? What strategies should be applied to deal with those complaints? Give some real situations and suggest some proper strategies.
What methods of payments are popular in the hospitality? Which methods are commonly used in Vietnam? What information should we notice when guests ask us to settle the bill?
What are advantages and disadvantages of homestay in Vietnam? What solutions should be considered to develop this kind of accommodation and make it popular in Vietnam?
In tourism, speaking a fluent foreign language is still hard for tour guides. Find out difficulties in specific situations, suggest some suitable solutions to improve this situation and make them feel more both confident and professional in their jobs.
Tourists often have to follow the instruction, rules and arrangements of tour operators or tour guides in order to make sure that their schedules go smoothly. Is this true or false? Explain your answers and give some real situations to prove them.
Feeling stressed with high pressures on the jobs, most tour guides are generally exhausted and they want to quit their jobs after a few years working in this field. Find out problems and suggest some appropriate solutions to help them work better.
What are difficulties of inbound and outbound tour guides in Vietnam? Suggest some solutions for them for specific situations.
What are advantages and disadvantages of running a family-owned hotel in Vietnam? What are solutions to manage this kind of hotel successfully?
Why are some kinds of Vietnamese traditional music which have been recognized intangible heritage but cannot be well exploited to attract tourists, particularly domestic tourists? Suggest some solutions to improve this situation.