Consequently, it is more important than everfor the pharmaceutical sales representative to quickly establish a positive relationshipwith physicians and their staff (Wright & Lundstrom 2004: 30). Sales representativesshould be supported in their efforts to build relationships with customers. This mightrequire a sales manager or product manager to accompany a sales representativemore often to see customers such as physicians. Sales representatives should also beencouraged to use their own initiative in building relationships with customers, andthey should be given opportunities to propose their own suggestions to managers,as long as these proposals are within the regulatory and legal framework of themarketing code for the pharmaceutical industry in South Africa.
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