Full FAQ for iOS DevicesLast Update

Full FAQ for iOS Devices
Last Updated: Dec 17, 2013 03:53PM EST
FAQs

Getting Started


Q: How does FreeMyApps work?

A: It's pretty simple! When you download and try our free sponsor apps, you will earn credits, and credits can be redeemed for gift cards. In other words, you can get real gift cards without spending a penny, and it really works! This is all possible because our sponsors love helping people discover their cool apps, and we love helping our users earn free stuff, so, win-win!


Q: Can I use FreeMyApps?

System Requirements:
Apple (iOS) Devices
iOS 6 or greater is required
Jailbroken devices are not supported and will not be able to redeem gifts
iPods must be version 4 or higher
You must use FreeMyApps with the Safari browser
Settings > Safari > Accept Cookies must be set to 'Always' or 'From visited'
Settings > Safari > Private Browsing must be set to OFF

Enrollment and Sign-in


Q: The first time I try to select an app, I am asked to enroll first. What happens in enrollment?

A: FreeMyApps collects basic information about your device to create a profile so we can keep track of the offers you accept, the credits you earn, and the gift cards you have redeemed. This information helps in other ways, too, for example, this information is used to make sure you get the right kinds of offers based on your device type.


Q: What is happening on the screen that says Install Profile & Verify Settings? (It's kind of spooky!)

A: This prompt comes from your Apple device. It is the official way for FreeMyApps to get basic information about your device, and this is what allows us to keep track of the credits you've earned and get you your rewards. Don't worry, we can't see any personal information about you, not your name or phone number or anything else.


Q: When I agree to Install, it says you will change the settings on my iPhone/iPod/iPad - is that true?

A: No. We do not make any changes to your phone's settings, despite the scary warning. The Install Profile is an Apple tool that is generally used for another purpose, where company administrators are changing over a large number of phones all at once. We are stuck with the warning since we need to use the Install Profile tool, but again, we only use it to collect some information about your device (not you), and we do not change any settings.


Q: I performed the "Install Profile" enrollment step, but I'm having second thoughts ... is it possible to undo this?

A: No worries - there's nothing to undo! The profile that is installed is removed automatically after the process is complete. All that is left behind is a standard browser cookie, and to remove that, go to Settings > Safari > Clear Cookies and Data and FreeMyApps will no longer recognize your device. (If you decide later to return and go through the enrollment process again you will get all your credits back).


Sponsor Apps

Q: How do I get access to padlocked apps?

A: In order to have access to padlocked offers, you must get a "key" by downloading and launching an app labeled with a green key icon. To get a key, you must launch the app from FMA by clicking the special green launch prompt that will appear after you download the app.

Once your key app moves to the redeemed apps list, no further action is required.

Q: I downloaded one of your sponsor's apps but I'm not getting my credits. Can you help?

A: We are very sorry you are having difficulty! There could be a couple potential reasons for this.
You didn't click on the app on the FreeMyApps Sponsors tab before downloading it
You didn't run the app for long enough after downloading. Did you use it for at least 30 seconds, did you get to know the app a bit?
You have already downloaded the app before. Even if you deleted the app, you can only earn credits if this is the first time you've downloaded the app before.
For iOS users, you must be in the US iTunes store to earn credits.
Sometimes apps need you to do more than just use them for 30 seconds. Sometimes you need to register or get to a certain level before credits will be paid, but the app should say this where you click on it. Make sure to read the app descriptions carefully!
Occasionally we have technical issues that delay credit payout. Make sure to check our Facebook and Twitter feeds for information about system issues.
Finally ... if you still don't understand why you haven't gotten your credits, we are really sorry! Let us know with your tracking code at [e-mail]

Q: I'm still not getting my credits for anything. Can you help?

A: You may not be getting credits because you manually or accidentally reset your Advertising Identifier. If you change your Advertising Identifier at any time you will still see apps, but you will stop getting credits for them! If you think this has happened, please contact support and ask for help refreshing your identifier. Note that clearing your cookies will NOT reset your Advertising Identifier. The following actions will change your Advertising Identifier and interfere with your ability to earn credits:
Click on the "Reset Advertising Identifier" button in Settings > About > Advertising > Reset.
Click on the "Erase All Content and Settings" button in Settings > General > Reset.
Restore the device from a backup.

Q: Why do I have to launch key apps from within FMA to get a key?

A: Launching key apps from within FreeMyApps (FMA) is important to help verify and confirm that your device is compatible with certain FMA offers. By launching from within FMA, you are automatically verifying important device information that we do not get as part of the enrollment process. None of the information we get in this process is personal or permanent.

Q: The sponsor app is incompatible with my device and won’t open! How do I get my credits?

A: Sometimes the applications are not compatible with all devices. If the application is incompatible and will not open on your device, unfortunately you will not get credit, but more apps are being added all the time!


Rewards / Gift Cards

Q: How do I get my gift card?

A: Once you have enough credits, you can get your gift card instantly just by selecting it from our gifts page. All FreeMyApps gift cards are granted to you as codes that can be directly redeemed online. We'll provide you the instructions for redeeming each particular gift card you choose.

Q: Are there any restrictions on earning gift cards?

A: Some FreeMyApps gift cards have strict requirements on redemption, for example, sometimes you must be at least 13 years of age or must have a US address. Before you redeem any gift, please read the User Requirements carefully which are shown after you select a particular gift card but before you confirm the redemption.

Q: Can I get a refund for a card that I picked?

A: Unfortunately we can't refund your credits for gift codes you have selected. This is because the only way to tell if a code is has already been redeemed or not is to actually redeem it. Sorry!

Q: I forgot my gift card code!

A: No worries! Just go to the FreeMyApps gift page and scroll down until you see the button for 'Redeemed Gifts'. Find your gift card and click the 'Details' button and you should see your code. For more information please visit our article on finding your promo code on FMA.


Social Sharing

Q: I referred a friend, but I don't see any credits. When will I get those credits?

A: First of all, your friend must be a brand new FreeMyApps user who enrolled in FreeMyApps for the first time using your own special share link. Then, your friend must earn credits for trying a sponsor app. Once those things have happened, you should see your sharing credits the next time you return to FreeMyApps.

Q: I shared with Facebook/Twitter/SMS/Email, but I'm not receiving my 200 credits?

A: Getting your special share link out there is just the first step. To get credits, your friends sign up as new users. If your friends use your special share links to visit FMA, you will get 200 credits for each friend that enrolls and earns credits for at least one app.


General

Q: I'm getting a new phone or tablet, can I transfer my credits to the new device?

A: Sorry, but no! Your FreeMyApps credits are directly associated with the device you used to earn them. They cannot be transferred to a different device. So, be sure to spend any credits you've earned before you get rid of your older device.

Q: When will you get new Sponsor applications so I can earn more credits?

A: We are always working hard to get new apps available for you, but it can be hard to predict exactly when they will come through. The best way to stay on top of what's happening with FreeMyApps is to follow us on Facebook and Twitter.

Q: I can't find a certain reward or gift card that I want.

A: If it was there before, don't worry, we are probably already busy restocking it. If it's a reward you have in mind, let us know why you would like to have it. Either way, feel free to email us with your share code at [e-mail].

Q: What's this about credits expiring?

A: Don't let your credits expire! And don't worry, it's easy to avoid. If you are inactive for 60 days we will assume you have stopped using FreeMyApps and your credits will expire. To be 'active' you just have to earn credits from at least one sponsor app or social share, or redeem at least one gift card. As long as you do any one of those things we will realize you are an active user and the 60-day counter will reset.


Troubleshooting

Q: When I try to redeem a gift it says 'Please contact support'

A: If you get this message, it means that FreeMyApps has found your device to be in violation of our Terms of Service. This could occur for lots of reasons, but most often it is related to devices being jailbroken or tampered with in ways that are not approved by our sponsors. Since you won't be able to redeem rewards, we suggest you stop using the service if you get this message. We are ve

Kết quả (Việt) 1:

FAQ đầy đủ cho iOS thiết bịCập Nhật lần cuối: 17 tháng mười hai, 2013 03:53 PM ESTCâu hỏi thường gặp Bắt đầu Hỏi: FreeMyApps thế nào?A: đó là khá đơn giản! Khi bạn tải về và thử ứng dụng miễn phí tài trợ của chúng tôi, bạn sẽ kiếm được khoản tín dụng và các khoản tín dụng có thể được cứu chuộc cho quà tặng thẻ. Nói cách khác, bạn có thể nhận được thẻ quà tặng thật mà không chi tiêu một xu, và nó thực sự làm việc! Điều này là tất cả có thể do các nhà tài trợ yêu giúp mọi người khám phá ứng dụng mát của họ, và chúng tôi yêu thích giúp đỡ người dùng của chúng tôi kiếm được công cụ miễn phí, vì vậy, chiến thắng-thắng! Hỏi: tôi có thể sử dụng FreeMyApps?Yêu cầu hệ thống:Apple (iOS) thiết bịiOS 6 trở lên là bắt buộcThiết bị jailbroken không được hỗ trợ và sẽ không có khả năng để chuộc lại Quà tặngiPod phải là phiên bản 4 hoặc cao hơnBạn phải sử dụng FreeMyApps với trình duyệt SafariCài đặt > Safari > Accept Cookies phải được thiết lập để 'Luôn luôn' hoặc 'Từ truy cập'Cài đặt > Safari > duyệt web riêng tư phải được thiết lập để tắt Đăng ký và đăng nhập Hỏi: thời gian đầu tiên tôi cố gắng để chọn một ứng dụng, tôi yêu cầu đăng ký lần đầu tiên. Điều gì xảy ra trong tuyển sinh?A: FreeMyApps thu thập các thông tin cơ bản về điện thoại của bạn để tạo ra một hồ sơ để chúng tôi có thể theo dõi các thẻ quà tặng bạn đã sử dụng, các khoản tín dụng mà bạn kiếm được và cung cấp bạn chấp nhận. Thông tin này giúp theo những cách khác, quá, ví dụ, thông tin này được sử dụng để đảm bảo rằng bạn nhận được các loại quyền của cung cấp dựa trên loại thiết bị của bạn. Hỏi: điều gì đang xảy ra trên màn hình cho biết cài đặt hồ sơ & xác minh cài đặt? (Đó là loại ma quái!)A: dấu nhắc này xuất phát từ thiết bị Apple của bạn. Đó là cách chính thức cho FreeMyApps để có được các thông tin cơ bản về thiết bị của bạn, và đây là những gì cho phép chúng tôi để theo dõi các khoản tín dụng mà bạn đã kiếm được và giúp bạn có phần thưởng của bạn. Đừng lo, chúng tôi không thấy bất kỳ thông tin cá nhân về bạn, không phải tên của bạn hoặc số điện thoại hoặc bất cứ điều gì khác. Hỏi: khi tôi đồng ý để cài đặt, nó nói bạn sẽ thay đổi các thiết lập của tôi iPhone/iPod/iPad - là đó là sự thật?A: số Chúng tôi không làm cho bất kỳ thay đổi để cài đặt trên điện thoại, bất chấp những cảnh báo đáng sợ. Cấu hình cài đặt là một công cụ Apple thường được sử dụng cho mục đích khác, nơi mà người quản trị của công ty đang thay đổi trên một số lượng lớn các điện thoại cùng một lúc. Chúng tôi đang mắc kẹt với các cảnh báo kể từ khi chúng ta cần phải sử dụng công cụ cài đặt cấu hình, nhưng một lần nữa, chúng tôi chỉ sử dụng nó để thu thập một số thông tin về thiết bị của bạn (bạn không), và chúng tôi không thay đổi bất kỳ cài đặt. Hỏi: tôi đã thực hiện các bước đăng ký "Cài đặt Profile", nhưng tôi có suy nghĩ thứ hai... là nó có thể hoàn tác này không?A: không phải lo lắng - không có gì để lùi lại! Cấu hình được cài đặt được lấy ra tự động sau khi quá trình hoàn tất. Tất cả những gì còn lại đằng sau là một cookie trình duyệt chuẩn, và để loại bỏ đó, hãy vào Settings > Safari > Xóa Cookies và dữ liệu và FreeMyApps sẽ không còn nhận ra thiết bị của bạn. (Nếu bạn quyết định sau này quay trở lại và đi qua quá trình tuyển sinh một lần nữa bạn sẽ nhận được tất cả các khoản tín dụng của bạn trở lại).Sponsor AppsQ: How do I get access to padlocked apps?A: In order to have access to padlocked offers, you must get a "key" by downloading and launching an app labeled with a green key icon. To get a key, you must launch the app from FMA by clicking the special green launch prompt that will appear after you download the app.Once your key app moves to the redeemed apps list, no further action is required.Q: I downloaded one of your sponsor's apps but I'm not getting my credits. Can you help?A: We are very sorry you are having difficulty! There could be a couple potential reasons for this.You didn't click on the app on the FreeMyApps Sponsors tab before downloading itYou didn't run the app for long enough after downloading. Did you use it for at least 30 seconds, did you get to know the app a bit?You have already downloaded the app before. Even if you deleted the app, you can only earn credits if this is the first time you've downloaded the app before.For iOS users, you must be in the US iTunes store to earn credits.Sometimes apps need you to do more than just use them for 30 seconds. Sometimes you need to register or get to a certain level before credits will be paid, but the app should say this where you click on it. Make sure to read the app descriptions carefully!Occasionally we have technical issues that delay credit payout. Make sure to check our Facebook and Twitter feeds for information about system issues.Finally ... if you still don't understand why you haven't gotten your credits, we are really sorry! Let us know with your tracking code at [e-mail]: I'm still not getting my credits for anything. Can you help?A: You may not be getting credits because you manually or accidentally reset your Advertising Identifier. If you change your Advertising Identifier at any time you will still see apps, but you will stop getting credits for them! If you think this has happened, please contact support and ask for help refreshing your identifier. Note that clearing your cookies will NOT reset your Advertising Identifier. The following actions will change your Advertising Identifier and interfere with your ability to earn credits:Click on the "Reset Advertising Identifier" button in Settings > About > Advertising > Reset.Click on the "Erase All Content and Settings" button in Settings > General > Reset.Restore the device from a backup.Q: Why do I have to launch key apps from within FMA to get a key?A: Launching key apps from within FreeMyApps (FMA) is important to help verify and confirm that your device is compatible with certain FMA offers. By launching from within FMA, you are automatically verifying important device information that we do not get as part of the enrollment process. None of the information we get in this process is personal or permanent.Q: The sponsor app is incompatible with my device and won’t open! How do I get my credits?A: Sometimes the applications are not compatible with all devices. If the application is incompatible and will not open on your device, unfortunately you will not get credit, but more apps are being added all the time! Rewards / Gift CardsQ: How do I get my gift card?A: Once you have enough credits, you can get your gift card instantly just by selecting it from our gifts page. All FreeMyApps gift cards are granted to you as codes that can be directly redeemed online. We'll provide you the instructions for redeeming each particular gift card you choose.Q: Are there any restrictions on earning gift cards?A: Some FreeMyApps gift cards have strict requirements on redemption, for example, sometimes you must be at least 13 years of age or must have a US address. Before you redeem any gift, please read the User Requirements carefully which are shown after you select a particular gift card but before you confirm the redemption.Q: Can I get a refund for a card that I picked?A: Unfortunately we can't refund your credits for gift codes you have selected. This is because the only way to tell if a code is has already been redeemed or not is to actually redeem it. Sorry!Q: I forgot my gift card code!A: No worries! Just go to the FreeMyApps gift page and scroll down until you see the button for 'Redeemed Gifts'. Find your gift card and click the 'Details' button and you should see your code. For more information please visit our article on finding your promo code on FMA.Social SharingQ: I referred a friend, but I don't see any credits. When will I get those credits?A: First of all, your friend must be a brand new FreeMyApps user who enrolled in FreeMyApps for the first time using your own special share link. Then, your friend must earn credits for trying a sponsor app. Once those things have happened, you should see your sharing credits the next time you return to FreeMyApps.Q: I shared with Facebook/Twitter/SMS/Email, but I'm not receiving my 200 credits?A: Getting your special share link out there is just the first step. To get credits, your friends sign up as new users. If your friends use your special share links to visit FMA, you will get 200 credits for each friend that enrolls and earns credits for at least one app.GeneralQ: I'm getting a new phone or tablet, can I transfer my credits to the new device?A: Sorry, but no! Your FreeMyApps credits are directly associated with the device you used to earn them. They cannot be transferred to a different device. So, be sure to spend any credits you've earned before you get rid of your older device.Q: When will you get new Sponsor applications so I can earn more credits?A: We are always working hard to get new apps available for you, but it can be hard to predict exactly when they will come through. The best way to stay on top of what's happening with FreeMyApps is to follow us on Facebook and Twitter.
Q: I can't find a certain reward or gift card that I want.

A: If it was there before, don't worry, we are probably already busy restocking it. If it's a reward you have in mind, let us know why you would like to have it. Either way, feel free to email us with your share code at [e-mail].

Q: What's this about credits expiring?

A: Don't let your credits expire! And don't worry, it's easy to avoid. If you are inactive for 60 days we will assume you have stopped using FreeMyApps and your credits will expire. To be 'active' you just have to earn credits from at least one sponsor app or social share, or redeem at least one gift card. As long as you do any one of those things we will realize you are an active user and the 60-day counter will reset.


Troubleshooting

Q: When I try to redeem a gift it says 'Please contact support'

A: If you get this message, it means that FreeMyApps has found your device to be in violation of our Terms of Service. This could occur for lots of reasons, but most often it is related to devices being jailbroken or tampered with in ways that are not approved by our sponsors. Since you won't be able to redeem rewards, we suggest you stop using the service if you get this message. We are ve