Documents issuance to / receipt fro

Documents issuance to / receipt from clients:
- Provide/send documents forms/templates (account opening/maintenance, EB documents) to customers upon Relationship Manager’s (RM) requests.
- Receive account opening/maintenance documents from clients, acknowledge receipt of documents.
Documents walkthrough:
- Face with clients to walkthrough the required documents per our Document Check List and advise them how to fill in the forms.
- Advise clients to submit required forms for Company’s change of name, address, authorized signers, ect… for accounts maintenance requests.
- Answer/reply to clients concerns/queries via phone/emails.
Pre-screening documents:
- Pre-screening of documents (when required) to ensure the completeness and accuracy and revert to client on deficiencies that need to be supplemented.
- Scrutinize received documents to ensure they are complete and correctly filled in/provided.
- Initial on complete documents and pass them to Legal Document Unit (LDU) for processing.
Documents deferral/exception:
- Notify RMs if deferral approval is required and obtain deferral approvals per Deferral grid & matrix.
- Work with Legal/Compliance and obtain internal approvals on exception cases.
- Escalate to RMs where it is unable to resolve the discrepancy with clients e.g. client is unwilling to provide information/rectify documents per our request.
Documents negotiation:
- Raise required changes (at client’s requests) to Product team and follow-up with Product team for final approved changes.
Follow-up and Report:
- Directly follow-up with clients to clear up the expiring/deferred/pending documents.
- Responsible for following-up and closure of regulatory documents including License expiry and Registration stamp.
- Track client’s requests and update processing progress/status.
- Prepare ASU reports as required by Regional/Global.
- Weekly reconcile with LDU for documents receipt, processed, pending.
Other tasks:
- Respond to emails/queries from ASU Hub regarding clients documents, authorized levels/signatories.
- Support/back-up LDU to update client information into SVS system and filing/custody of documents.
- Other tasks that assigned by Department Head.
Job Requirement
- At least 3 year-experience in banking sector
- Account services related experience.
- Customer focus.
- Good communication skills.
- Good business writing skills.
- Attention to details.
- Interpersonal skills/team work.
- Ability to work under pressure.
- Problem-solving approach to responsibilities.
- Good organizational, time management (prioritiz