Communication in the directing style is predominantly one-way, from manager to employee. The manager imparts information to the employee via verbal or written instructions. The only feedback the manager looks for is “Do you understand the instructions?”Coaching occurs as the manager tells employees what they need to change. In addition, the manager may demonstrate desired behaviors to the employee, such as rewriting an e-mail to improve clarity or showing how to run an effective meeting.Decision-making occurs when the manager defines the problem, evaluates options, and makes a decision. Employees learn how to frame problems, evaluate alternatives, and make effective decisions by understanding the process the manager follows.Recognition happens spontaneously when the manager praisesemployees who follow directions and complete assignments correctly. It can be accomplished on a more formal basis through company reward/recognition programs and feedback provided in private manager-employee conferences.
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