Hi, it's great to meet you. I'm Eng

Hi, it's great to meet you. I'm Engineer Thomas and I'm determined to assist you! If I personally have given you valuable information or helped you, please remember to rate my answer positively or otherwise please click 'reply' or 'continue conversation' anytime and I will very gladly assist you further!

If you're encountering issues connecting to your router, you might be missing your password, or the saved password XXXXX be incorrect.

If you have already set a WiFi password, you can try to recover the password XXXXX trying one of the following methods from a computer already connected to the router (Windows 7 or Vista only):

Method 1: Follow this video here:
Click Here ( http://www.youtube.com/watch?v=5XaEuBIWwYQ )

Method 2 - follow these steps:
Go to here: Click Here ( http://tinyurl.com/keyviewer1 ) - click on and run the wirelesskeyview file. Please ignore any virus scanner alerts - this file is clean and safe to use.
When you run the application, look under the column "Ascii" - it should show your wireless' password.

Method 3:
If the above steps do not work on your computer or you've never set a WiFi password, please try these steps:
- Launch your web browser (eg. internet explorer or firefox) on a computer already connected to your router (wired or wirelessly).
- Please go to this page: Click Here ( http://192.168.1.1/ )
- A page will load, asking you for your username and password (this is the configuration page for the router). Unless you have specified a username and password XXXXX before, enter 'admin' for the username and 'password' as the password. If that does not work, try 'admin' as the username and leave the password XXXXX
- Go to the wireless tab and choose 'wireless security'
- Ensure WPA or WPA-2 PSK is selected and enter in a new password, and click Save or OK. You should now be able to use that new password XXXXX connect with all your other computers.

If you are still encountering issues navigating these screens, a relevant manual for your router is located here, which might assist you: Click Here ( ftp://downloads.netgear.com/files/WNDR3400_SM_23MAR2010.pdf )

Method 4: Router factory reset
If none of the above methods work, please reset your router to factory defaults. With the router switched on, use a paper clip to press and hold the reset button in the bottom/back of your router for 15 seconds.
Please wait for a few minutes, then try to connect to the router. If connection is successful, please use the steps described in Method 3 to re-secure your router.

If you would like any additional information or have more questions please don't hesitate to ask!
Please remember to rate my answer when you are 100% satisfied. If you are not satisfied or confident that you have the necessary information, please instead stop and reply to me via the REPLY or CONTINUE CONVERSATION button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek. Thank-you!


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