The participants in the engagement survey were 2,217
employees working for EnvironmentCo. The research
consisted of two main stages. First, 757 employees
with email access were invited to complete an online
questionnaire survey. A further 1,460 employees without
Internet access were given a paper version of the
questionnaire. From this sample, 1,029 questionnaires were
returned, providing a total response rate of 46%. Second,
20 face-to-face interviews were conducted with a range of
managerial staff.