Receptionist: RCustomer: CR: Good m

Receptionist: R
Customer: C
R: Good morning! Welcome to Golden Sea hotel. What can I do for you.
C: Good morning! My name is Tom Sanders. I have a reservation for a single room for three nights.
R: Alright Mr. Sanders. Let me pull up your reservation. I can’t see to find a record of your booking. Did
you book the room directly through us or did you use a hotel reservation service or a travel agent?
C: I booked it directly through you. I’ve already also paid a deposit on the first night. I have reservation
number if that helps.
R: Yes sure can I see that please. Thank you. Oh I see. Maybe there was a glitch with the booking system.
Well we don’t have any more single rooms available with the exception of one adjoined room. But, you
would then be right next door to a family with children, which may get noisy. But that’s no problem. I
can upgrade you to one of our business suites. They all come Jacuzzis!
C: Oh that sounds nice. But how much more is that going to cost?
R: That would of course be at no extra charge to you.
C: Oh thank you.
R: My pleasure.
C: What about the wireless internet?
R: Oh it’s really easy. This is your access code and instructions on how to use it. If you have any
problems, feel free to call the front desk. And this is a list of all the hotel amenities, like gym and indoor
pool.
C: Oh thank you very much.
R: You’re welcome. Could I have some form of ID please? And could you just fill out this registration
form?
C: Sure. Here’s my driver’s license.
R: Thank you. Oh you’re from San Francisco.
C: Yes, I am. All the way from the west coast!
R: I hope you have good trip.
C: Yes I did thank you. The flight was long but it was smooth and I slept almost the whole way.
R: Oh is this your first time in Vietnam?
C: Yes It is, I have a business conference to attend, but I’m looking forward to getting some sightseeing
done as well.
R: Oh I’m glad to give you some sightseeing tips if you need any.
C: Thank you.
R: Alright. I’ve got you all checked in to your room. This is your room key. You’re in rom 653. Just take the elevator on the right up to the 6th floor. When you get off the elevator, turn right. Your room is at the end of the corridor on the left-hand side. Just leave your suitcase here and the bellboy will bring it up.
C: Great. Thank you very much.
R: if you need anything please feel free to dial the front desk. Enjoy your stay.