2.3 JOBS RELATED TO THE ENGLISH LAN

2.3 JOBS RELATED TO THE ENGLISH LANGUAGE
During the internship process, I was assigned some works that can improve my English skills by communicating with foreign boss, working with documents in English, answering the call foreign customers and translating email.Before, I realized that I did not communicate English often, I reflected so slowly. After my internship, this skill has improved better because I have to contact directly and do business.
Firstly, I can practice speaking skill. I interact with each other in a courteous and professional manner and inform our internal customers of normal “process time” when they can expect completion and any delays that may arise in the process. Touching base with internal customers to update them as to where we are in the process. I will work to resolve issues with co-workers and other departments by discussing problems directly and working toward agreed upon solutions. Someone who is in charge of student services, must be considerate, cooperative and helpful to every staff member to assure quality services. For external customers such as parents, students and corporate, I will listen effectively to customers’ requests and promptly take the necessary actions to assist them. We will keep our customers informed of how we are dealing with their query and will inform our customers of normal “process” time when they can expect completion and any delays that may arise in the process. We will respond to website questions/requests within 24 hours during normal business hours and finish all encounters with our customers in a courteous and professional way.For example, when you talk to your partners or customers, you must keep your eyes on them and especially stay focus on the subject. However, when you did not hear them, you must say “excuse me” instead of saying “what are you talking about, man?”
Secondly, I can improve my listening skill. At AIS school, I have to answer the phone within two rings when at my desk and listen to the caller’s request and assist the caller accordingly. If we cannot assist the caller, we will direct the call to the appropriate person. Before transferring the call, we will obtain the caller’s permission and provide the caller with the name and extension number of the person who will be helping the caller. We must obtain the caller’s permission before placing the call “on hold” by asking and waiting for a response before initiating the hold function. When the conversation ends, we always remember to give thanks to the caller and wait for them to hang up first. If I want to notify our customers that someone is unavailable by say “He/ She is unavailable. Is this an urgent issue or could I take a message?” Furthermore, I can make a call and answer the phone more easily. At the beginning, I had difficulties in communicating over the phone. And now, I have practiced and improved answering the phone,my listening skill was improved considerably. For example, American customers are saying “your Thanh” which will mean “you are Thanh”, or “Hi ya” which mean “Hi you all”. Australian saying: “cuppa” will mean “a cup of tea”, “g’day” will mean “hello/ good day”.
Besides, with many helpful and convenient features of Microsoft Word, is used for composing texts. Some of them are shortened typing, word fonts, margin alignment for different kinds of texts. Microsoft Word is also the most popular word processing program. In this program, we can use hot keys and default icons to write quickly texts beautifully and properly. Criteria for a decent text: formality, no spelling and grammatical mistakes. My job is not only use Microsoft Word but also work on Excel. This is a spreadsheet program used to store and retrieve numerical data in a grid formal of columns and rows. Excel is ideal for entering, calculating and analyzing company data such as sales figures, sales taxes or commissions. When I was an internship at AIS, I used Excel lots to arrange schedule for students such as After School Activities and camp. Luckily, I have been an internship at AIS School where has a good environment to improve all of English skills. We worked together by English mail. We will respond to email within 24 hours during normal business hours and update our email notification message when we will be out of the office for an extended period of time. We will indicate our expected return date and indicate a contact person if applicable. We must make sure that our written correspondences are free from grammatical and spelling errors (proofread and use spell check). The last thing, we will not use personal logos, wallpaper, color background, etc and always include an electronic signature.
Generally, student services are one of important department so we will make our goal to exceed the expectations of all of our customers groups. We will work to anticipate the needs of those we serve by proactively working to meet their needs and hold ourselves of our communication style included audible

Kết quả (Việt) 1:

2.3 CÁC CÔNG VIỆC LIÊN QUAN ĐẾN TIẾNG ANHTrong quá trình thực tập, tôi được phân công một số công trình mà có thể cải thiện kỹ năng tiếng Anh của tôi bằng cách liên lạc với ông chủ nước ngoài, làm việc với các tài liệu bằng tiếng Anh, trả lời các cuộc gọi khách hàng nước ngoài và dịch thư điện tử. Trước đây, tôi nhận ra rằng tôi đã không phải giao tiếp tiếng Anh thường xuyên, tôi phản ánh rất chậm. Sau khi thực tập của tôi, kỹ năng này đã cải thiện tốt hơn bởi vì tôi có thể liên hệ trực tiếp và làm kinh doanh.Trước hết, tôi có thể thực hành kỹ năng nói. Tôi tương tác với nhau một cách lịch sự và chuyên nghiệp và thông báo cho khách hàng nội bộ "trình thời gian bình thường" khi họ có thể mong đợi hoàn thành và bất kỳ sự chậm trễ có thể phát sinh trong quá trình. Chạm vào cơ sở với các khách hàng nội bộ để cập nhật chúng như chúng tôi đang ở đâu trong tiến trình. Tôi sẽ làm việc để giải quyết vấn đề với đồng nghiệp và các phòng ban khác thảo luận về vấn đề trực tiếp và làm việc hướng tới thoả thuận giải pháp. Một người phụ trách dịch vụ sinh viên, phải được quan tâm, hợp tác và hữu ích cho mỗi nhân viên để đảm bảo chất lượng dịch vụ. Cho các khách hàng bên ngoài như cha mẹ, sinh viên và công ty, tôi sẽ lắng nghe một cách hiệu quả để yêu cầu của khách hàng và nhanh chóng có những hành động cần thiết để hỗ trợ họ. Chúng tôi sẽ giữ cho khách hàng của chúng tôi thông báo về cách chúng tôi đang đối phó với truy vấn của họ và sẽ thông báo cho khách hàng trong thời gian "quá trình" bình thường khi họ có thể mong đợi hoàn thành và bất kỳ sự chậm trễ có thể phát sinh trong quá trình. Chúng tôi sẽ trả lời các trang web câu hỏi/yêu cầu trong vòng 24 giờ trong giờ làm việc và hoàn thành tất cả các cuộc gặp gỡ với các khách hàng của chúng tôi một cách lịch sự và chuyên nghiệp. Ví dụ, khi bạn nói chuyện với đối tác hoặc khách hàng của bạn, bạn phải giữ cho đôi mắt của bạn vào chúng và đặc biệt là ở các tập trung vào các chủ đề. Tuy nhiên, khi bạn không nghe thấy chúng, bạn phải nói "excuse me" thay vì nói rằng "những gì anh đang nói về, người đàn ông?"Secondly, I can improve my listening skill. At AIS school, I have to answer the phone within two rings when at my desk and listen to the caller’s request and assist the caller accordingly. If we cannot assist the caller, we will direct the call to the appropriate person. Before transferring the call, we will obtain the caller’s permission and provide the caller with the name and extension number of the person who will be helping the caller. We must obtain the caller’s permission before placing the call “on hold” by asking and waiting for a response before initiating the hold function. When the conversation ends, we always remember to give thanks to the caller and wait for them to hang up first. If I want to notify our customers that someone is unavailable by say “He/ She is unavailable. Is this an urgent issue or could I take a message?” Furthermore, I can make a call and answer the phone more easily. At the beginning, I had difficulties in communicating over the phone. And now, I have practiced and improved answering the phone,my listening skill was improved considerably. For example, American customers are saying “your Thanh” which will mean “you are Thanh”, or “Hi ya” which mean “Hi you all”. Australian saying: “cuppa” will mean “a cup of tea”, “g’day” will mean “hello/ good day”.Besides, with many helpful and convenient features of Microsoft Word, is used for composing texts. Some of them are shortened typing, word fonts, margin alignment for different kinds of texts. Microsoft Word is also the most popular word processing program. In this program, we can use hot keys and default icons to write quickly texts beautifully and properly. Criteria for a decent text: formality, no spelling and grammatical mistakes. My job is not only use Microsoft Word but also work on Excel. This is a spreadsheet program used to store and retrieve numerical data in a grid formal of columns and rows. Excel is ideal for entering, calculating and analyzing company data such as sales figures, sales taxes or commissions. When I was an internship at AIS, I used Excel lots to arrange schedule for students such as After School Activities and camp. Luckily, I have been an internship at AIS School where has a good environment to improve all of English skills. We worked together by English mail. We will respond to email within 24 hours during normal business hours and update our email notification message when we will be out of the office for an extended period of time. We will indicate our expected return date and indicate a contact person if applicable. We must make sure that our written correspondences are free from grammatical and spelling errors (proofread and use spell check). The last thing, we will not use personal logos, wallpaper, color background, etc and always include an electronic signature.Generally, student services are one of important department so we will make our goal to exceed the expectations of all of our customers groups. We will work to anticipate the needs of those we serve by proactively working to meet their needs and hold ourselves of our communication style included audible