2.3 Negotiation Methods: Resolving Stakeholder Disputes
- Disputes are part of stakeholder relationships.
- Most disputes are handled in the context of mutual trusting relationships between stakeholders; others move into the legal and regulatory system.
- Disputes occur between different stakeholder levels: for example, between professionals within an organization, consumers and companies, business to business (B2B), governments and businesses and among coalitions and business.
- - Stakeholder Dispute Resolution Methods: Dispute resolution is an expertise also known as “alternative dispute resolution” (ADR) - cover a variety of methods intended to help potential litigants resolve conflicts.
2.4 Stakeholder Approach and Ethical Reasoning
Questions to bear in mind:
1. “What is equitable, just, fair, and good for those who affect and are affected by business decision?”
2. Who are the weaker stakeholders in terms of power and influence?
3. Who can, who will and who should help weaker stakeholders?
Finally, the stakeholder analysis requires the principal stakeholders to define and fulfill their ethical obligations to the affected constituencies.
2.6 Moral Responsibilities of Cross-Functional Area Professionals
- Marketing and Sales Professionals and Managers as Stakeholders
- R&D Engineering Professionals and Managers as Stakeholders
- Public Relations Managers as Stakeholders
- Human Resource Managers as Stakeholders
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