Travel agent: Hello, can I help you

Travel agent: Hello, can I help you?
Customer: Yes, we're looking for a holiday in November, somewhere hot - you know, near a beach and all that, but not too far away if possible.
Travel agent: OK, well, what about going to the Canaries? They're warm throughout the year and they're very interesting.
Customer: Yes, we thought that. In fact we saw this ad here for Tenerife - Playa de las Americas. It seemed very reasonable.
Travel agent: OK, I'll check availability for you ... No, I'm sorry they've all gone. It was a special offer. There's plenty more choice in the Canaries, though. But, I wonder, have you thought of going to The Gambia? It's very reasonably priced and you're guaranteed sun.
Customer: Yes, but it's a long flight, isn't it?
Travel agent: It is a six-hour flight, you're right. OK, let's stay with the Canaries. What type of accommodation are you looking for? Something with a bit of life or something more relaxing?
Customer: We want somewhere quiet but with some facilities - restaurants and things like that.
Travel agent: How about La Gomera? It's a small island, very quiet but with things going on and very pretty. The only problem is that there are no direct flights, so you have to get a ferry from Tenerife.
Customer: We've only got a week so we need somewhere with a direct flight.
Travel agent: You could try Lanzarote. There are some very peaceful parts. I think you'd like it. We often recommend Playa Blanca - there's a great hotel there called the Lanzarote Princess. All the usual facilities, near the beach, but very tastefully designed and built. Here's a picture - it's fairly cheap as well, as you can see.
Customer: Sounds good.
Travel agent: I'll check availability for you ... Would you want a twin room with a balcony?
Customer: Yes.
Travel agent: Bed and breakfast or half-board?
Customer: Er... I'm not sure.
Travel agent: If I were you, I'd choose B&B, then you can eat out in the restaurants at night. That way you'll see a bit of the local life.
Customer: OK - bed and breakfast.
Travel agent: I'm sorry, did you say you wanted a balcony?
Customer: Yes, we did.
Travel agent: OK. There's availability on the 14th of November. Flight from Gatwick at 09.35 arriving 13.30 local time. Returning on the 21st of November, departing Lanzarote 15.00 and arriving at Gatwick at 19.00.
Customer: That's good - no night flights.
Travel agent: Do you want to confirm it?
Customer: Can we think about it?
Travel agent: Of course. I can put a 24-hour hold on your reservation, and you can let me know tomorrow.
Customer: Yes, that's a good idea. We're not committed then, are we?
Travel agent: No, you're not. You can make your minds up in your own time. Can I just take some details? What name is it?
Customer: John and Amanda Hollins.
Travel agent: That's H-O-L-L-I-N-S?
Customer: Right.
Travel agent: And a daytime phone number?