One implication from the evidence on EI to date is that employers should consider it a factor in hiring employees, especially in jobs that demand a high degree of social interaction. In fact, more employers are starting to use EI measures to hire people. A study of U.S. Air Force recruiters showed that top-performing recruiters exhibited high levels of EI. Using these findings, the Air Force revamped its selection criteria. A follow-up investigation found future hires who had high EI scores were2.6 times more successful than those who didn’t. At L’Oreal, salespersons selected on EI scores outsold those hired using the company’s old selection procedure. On an annual basis, salespeople selected for their emotional competence sold $91,370more than other salespeople did, for a net revenue increase of $2,558,360
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