Hi Sir Gilbert, Below are the answe

Hi Sir Gilbert,



Below are the answers to your concerns regarding the migration of SMART Link service to Thuraya Terminals.



1) Expiration of his existing smart link credits/prepaid cards. Will he still be able to use it after Dec 2015?



Yes, he can still use his existing web top-up after Dec 31, 2015 provided that his customers migrate to Thuraya terminals.

The expiry of the web-top is based on the loading date. Validity is 120 days upon loading.



Below are the Thuraya units that subscribers can purchase to migrate to SMART Link service:

- Thuraya XT

- Thuraya XT Lite

- Thuraya SF2500

- Thuraya XT Pro

- Thuraya Sat Sleeve



If the subscriber opted to purchase the Thuraya units via local source or at their country of origin, they need to request SMART Communications

to register their units by providing the unit’s IMEI number. We will email another set of FAQs for this scenario.



2) The price of the Thuraya phones is quite expensive and not everyone can afford it since these are used mainly by fishermen.



We can provide free Thuraya XT with FDU based on the following requirements:



1. We will consider your customers with monthly usage of P2,500.00 for the free terminals.

2. You will buy P2,000 Smart Link top up cards for every free unit we give you.

3. You will send us the following details of the customers you give the free unit to:

a. Name of customer

b. Name of vessel/ship of customer

c. The Smart Link SIM number they are using

d. The IMEI of the XT/XT-Lite you will give them



3) You mentioned about supplying the Thuraya Satellite phones for free for all existing users as long as he can provide you all his subscriber's number?



Yes, we can provide free Thuraya terminals. Kindly email us based on the criteria provided above. We need the list of the SMART LINK MINs of your customers so that we can check usage and provide free units to those MINs that qualify.



Please do call me for any additional questions you might have.



Many thanks,

Cris



Ma. Christina T. Tagle (Cris)

Global Access, SMART Communications, Inc.

09185646290 /511-2290

[e-mail]







From: Gilbert Yap [mailto:[e-mail]]
Sent: Monday, November 09, 2015 12:55 AM
To: TAGLE, Ma. Christina (Chris) T.
Cc: Cuong Gmail
Subject: Re: Fwd: Smart Link Advisory to Distributors - THAN TAM



Hi Chris,



How are you?



I'm writing this email on behalf of Mr. Cuong, your Smart Link dealer in Vietnam. He wants to know if all existing satellite phones should be replaced by the Thuraya satellite phones? His concerns are the following:



1) Expiration of his existing smart link credits/prepaid cards. Will he still be able to use it after Dec 2015?

2) The price of the Thuraya phones is quite expensive and not everyone can afford it since these are used mainly by fishermen.

3) You mentioned about supplying the Thuraya Satellite phones for free for all existing users as long as he can provide you all his subscriber's number?



Please kindly clarify so he can discuss this to his subscribers.



Thank you.



Regards,



Gilbert Yap





On Wednesday, November 4, 2015 10:20 AM, Cuong Gmail wrote:





Sent from Cuong Bui


Begin forwarded message:

From: "CHENG, Anne Margaret (Anne) G."
Date: October 13, 2015 at 12:29:46 PM GMT+7
To: 'Cuong Gmail'
Subject: Smart Link Advisory to Distributors - THAN TAM

Dear Cuong,



This is to inform you that Smart Link SIM cards will no longer be able to connect to the Inmarsat satellite after December 31, 2015. Smart Link SIM cards operating on the following devices will no longer work after the said date: R-190, FR-190, FR-190VS and Isatphone.



However, Smart Link subscribers with active Smart Link SIM cards will be allowed to connect to the Thuraya 2 and 3 satellites if they use a SMART Communications-supplied Thuraya terminal such as the Thuraya XT Lite.



Please stand by for details and instructions on how you can purchase a Thuraya XT Lite from SMART within the month.



For more information, please contact:

Ms. Carlo Umali

Sales Admin Supervisor

Global Access Group

Smart Communications, Inc.

[phone]

[phone]

[e-mail]



Thank you.







This communication is intended solely for the use of the addressee and authorized recipients. It may contain confidential or legally privileged information and is subject to the conditions in http://www.smart.com.ph/corporate/disclaimer.



This communication is intended solely for the use of the addressee and authorized recipients. It may contain confidential or legally privileged information and is subject to the conditions in http://www.smart.com.ph/corporate/disclaimer.

Kết quả (Việt) 1:

Hi Sir Gilbert, Dưới đây câu trả lời cho thắc mắc của bạn về việc di chuyển thông minh liên kết dịch vụ thiết bị đầu cuối Thuraya. 1) hết hạn của ông liên kết thông minh hiện có các khoản tín dụng/thẻ trả trước. Ông sẽ vẫn có thể sử dụng nó sau khi tháng mười hai năm 2015? Có, ông có thể vẫn còn sử dụng của mình hiện tại web đầu mặc sau 31 tháng mười hai năm 2015 miễn là khách hàng của mình di chuyển Thuraya thiết bị đầu cuối.Hết hạn trên web dựa vào ngày tải. Tính xác thực là 120 ngày sau khi tải. Dưới đây là các đơn vị Thuraya thuê bao có thể mua để di chuyển sang dịch vụ liên kết thông minh:-Thuraya XT-Thuraya XT Lite-Thuraya SF2500-Thuraya XT Pro-Thuraya thứ bảy tay áo Nếu các thuê bao đã lựa chọn để mua các đơn vị Thuraya thông qua nguồn địa phương hoặc tại nước xuất xứ, họ cần phải yêu cầu SMART Communicationsđể đăng ký đơn vị của họ bằng cách cung cấp số IMEI của đơn vị. Chúng tôi sẽ gửi email cho một tập hợp các câu hỏi thường gặp cho tình huống này. 2) giá của điện thoại Thuraya là khá tốn kém và không phải tất cả mọi người có thể đủ khả năng nó kể từ khi chúng được sử dụng chủ yếu của ngư dân. Chúng tôi có thể cung cấp miễn phí Thuraya XT với FDU dựa trên các yêu cầu sau: 1. chúng tôi sẽ xem xét khách hàng của bạn với việc sử dụng hàng tháng của P2, 500,00 cho thiết bị đầu cuối miễn phí.2. bạn sẽ mua P2, 000 liên kết thông minh đầu lên thẻ cho mỗi đơn vị miễn phí chúng tôi cung cấp cho bạn.3. bạn sẽ gửi cho chúng tôi các chi tiết sau đây của khách hàng mà bạn cung cấp cho các đơn vị miễn phí để:a. tên của khách hàngsinh tên của tàu/tàu của khách hàngc. liên kết thông minh SIM số họ đang sử dụngd. The IMEI of the XT/XT-Lite you will give them 3) You mentioned about supplying the Thuraya Satellite phones for free for all existing users as long as he can provide you all his subscriber's number? Yes, we can provide free Thuraya terminals. Kindly email us based on the criteria provided above. We need the list of the SMART LINK MINs of your customers so that we can check usage and provide free units to those MINs that qualify. Please do call me for any additional questions you might have. Many thanks,Cris Ma. Christina T. Tagle (Cris)Global Access, SMART Communications, Inc.09185646290 /[e-mail] From: Gilbert Yap [mailto:[e-mail]]Sent: Monday, November 09, 2015 12:55 AMTo: TAGLE, Ma. Christina (Chris) T.Cc: Cuong GmailSubject: Re: Fwd: Smart Link Advisory to Distributors - THAN TAM Hi Chris, How are you? I'm writing this email on behalf of Mr. Cuong, your Smart Link dealer in Vietnam. He wants to know if all existing satellite phones should be replaced by the Thuraya satellite phones? His concerns are the following: 1) Expiration of his existing smart link credits/prepaid cards. Will he still be able to use it after Dec 2015? 2) The price of the Thuraya phones is quite expensive and not everyone can afford it since these are used mainly by fishermen.3) You mentioned about supplying the Thuraya Satellite phones for free for all existing users as long as he can provide you all his subscriber's number? Please kindly clarify so he can discuss this to his subscribers. Thank you. Regards, Gilbert Yap On Wednesday, November 4, 2015 10:20 AM, Cuong Gmail wrote: Sent from Cuong BuiBegin forwarded message: From: "CHENG, Anne Margaret (Anne) G." Date: October 13, 2015 at 12:29:46 PM GMT+7 To: 'Cuong Gmail' Subject: Smart Link Advisory to Distributors - THAN TAM Dear Cuong, This is to inform you that Smart Link SIM cards will no longer be able to connect to the Inmarsat satellite after December 31, 2015. Smart Link SIM cards operating on the following devices will no longer work after the said date: R-190, FR-190, FR-190VS and Isatphone. However, Smart Link subscribers with active Smart Link SIM cards will be allowed to connect to the Thuraya 2 and 3 satellites if they use a SMART Communications-supplied Thuraya terminal such as the Thuraya XT Lite. Please stand by for details and instructions on how you can purchase a Thuraya XT Lite from SMART within the month. For more information, please contact: Ms. Carlo Umali Sales Admin Supervisor Global Access Group Smart Communications, Inc. [phone] [phone] [e-mail] Thank you. This communication is intended solely for the use of the addressee and authorized recipients. It may contain confidential or legally privileged information and is subject to the conditions in http://www.smart.com.ph/corporate/disclaimer. This communication is intended solely for the use of the addressee and authorized recipients. It may contain confidential or legally privileged information and is subject to the conditions in http://www.smart.com.ph/corporate/disclaimer.