Carmen DornanI'm a hospital receptionist. If you need to find somebody. or if you need to know anything about the hospital — ask me. Ifyou want new towels. or you need to speak to a surgeon — ask me.I meet people when they are frightened, angry, or drunk. so it's important to be diplomatic and strong. I often need to reassure people. so it's important to beMy normal work is to greet and assist patients when they arrive. make appointments for patients, record patients' information. and organize and file patient records I also keep the accounts. You need to be very organized to do this job.Of course, I have to operate a computer. a fax machine, and other office equipment. but I also have to know first aid, and understand medical terminology and abbreviations. My biggest problems are with the handwriting ofmedical staff. It wastes a lot of time when I don't understand reports and forms because of handwriting or abbreviations.I believe that without me and the other receptionists the whole hospital would come to a stop.
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