Improve Your Website: The most important factor that affects online trust is the quality of the website. Cyr found that the navigational, visual, and information design of a website affect consumer trust. Therefore, how to design the EC website that delivers high-quality information and navigational experience a key to increase consumer trust in the websiteAffiliate with an objective Third Party: This approach aims at building consumer trust by affiliating the customer with trusted third parties. Internet stores can put hypertext links on their websites to trusted targets, including reputable companies or well-known portals These reputable companies are able to transfer brand equity to the Internet stores because companies with brand names facilitate trust. Internet stores can also use third-party seals of approval such as TRUSTe (truste.com) and BBBOnline (bbbonline.org), the online version of the Better Business Bureau. Escrow providers and reputation finders (e.g., cyberalert.com and cymfony.com) also are useful.Establish Trustworthiness: Trustworthiness can be achieved through three key elements: integrity, competence, and security. Integrity conveys an overall sense of the ability of the Internet store to build an image of strong justice and fulfill all the promises that have been made to the customers (i.e., offering a money-back guarantee with the products and clearly stating the guarantee policy on the website). Another indicator of trustworthiness is an Internet store's competence. Stores can promote the perception of competence by delivering a professional website. Finally, EC Security mechanisms can help trust.
đang được dịch, vui lòng đợi..
