QUEUING THEORY: CHARACTERISTICS OF WAITING LINESArrival patterns: the numbers of guests arriving and the manner in which they enter the waiting line – what is your arrival control strategy? (reservation; appointment) Queue discipline: how the arriving guests are served – first come, first serve vs. last come, first serve; Time for service: how long it takes to serve guests – depend on the type of services. Some can mange such as flight schedule; some cannot manage such as guests are having dinner in a restaurant.
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