Table I Brand equity items
Constructs and measurement Brand awareness (Yoo et al., 2000; Netemeyer et al., 2004)
AW1 I am aware of brand X
AW2 When I think of PC, brand X is one of the brands that comes to mind
AW3 X is a brand of PC I am very familiar with
AW4 I know what brand X looks like
AW5 I can recognise brand X amongst other competing brands of PC
Perceived quality (Pappu et al., 2005, 2006)
PQ1 Brand X offers very good quality products
PQ2 Brand X offers products of consistent quality
PQ3 Brand X offers very reliable products
PQ4 Brand X offers products with excellent features
Brand loyalty (Yoo et al., 2000)
LO1 I consider myself to be loyal to brand X
LO2 Brand X would be my first choice when considering PC
LO3 I will not buy other brands of PC if brand X is available at the store
Brand associations Perceived value (Lassar et al., 1995; Aaker, 1996; Netemeyer et al., 2004)
AS1 Brand X is good value for money
AS2 Within PC I consider brand X a good buy
AS3 Considering what I would pay for brand X, I would get much more than my money’s worth
Brand personality (Aaker, 1996)
AS4 Brand X has a personality
AS5 Brand X is interesting
AS6 I have a clear image of the type of person who would use brand X
Organisational associations (Aaker, 1996; Pappu et al., 2005, 2006)
AS7 I trust the company which makes brand X
AS8 I like the company which makes brand X
AS9 The company which makes brand X has credibility
Note: PC – product category
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