Weak seems to be the most visible point on the current scientific and technological situation in Vietnam which is given in the report "Review of Science, Technology and Innovation in Vietnam" of World Bank and Organization for Economic Co-operation and Development (OECD) announced in 24 November 2014 (Vietnamnet 2014). Therefore, Ford Vietnam does not have any manufacture factory to produce products. They just have only 1 assemble factory in Hai Duong province. Depending on the market, the Ford Focus has different technology. For example, in England, Ford has both air conditioner and heater but in Vietnam, Ford only has air conditioner.Nowadays, car import tax from ASEAN countries to Vietnam is 50% (Tu 2011). This means that customer in other countries buys a Ford Focus whereas Vietnamese customer pays approximate double for a Ford Focus. Therefore, in Vietnam, Ford sells assemble Focus because imported Focus has higher price. However, Vietnamese Government is going to make policies that import tax for car from ASEAN countries will be 0%. Thus, in the website of Ford Vietnam has some news about this. The reason is that Ford informs customers that Ford Focus’ price will cheaper in the future. As a result, Ford has potential customers. The micro environment of the organization consists of those elements which are controllable by the management (Smriti n.d). Microenvironment includes 6 factors: self-business / company, suppliers, intermediaries, competitors, customers and public.• CompanyFord Focus was introduced in 2005. Marketing function has close connection with other functions within the enterprise such as Finance, Accounting, Human Resources, R & D, Manufacturing, Purchasing and Planning. Therefore, persons in charge of marketing have to know connecting and getting the sympathy and support of the relevant departments. For example, before introducing Ford Focus to Vietnamese market, marketers have to discuss with other departments whether it is sufficient financial resources, technology, equipment and human resources to implement the plan.• SupplierThe supplier of Ford Vietnam is Ford Motor Company. Each parts of Ford Focus will be imported directly from its parent company which located in USA or Rayong Factory in Thailand will export Ford Focus to Vietnam (Tu 2012). Ford Vietnam has a factory in Hai Duong province to assemble cars. In their marketing, they also show customers the origin of products. Customers will make their choice. Vietnamese customers prefer products from Thailand so that they will choose imported car.• IntermediaryFord Vietnam has strong relationship with intermediate transports that help Ford Vietnam storage products and move them from point of origin to point of consumption. Ford cooperates with UPS Logistic Group to transport their products. Moreover, Ford Vietnam also builds good relationship with their agents who help to find customers and sell products. Ford Vietnam agents marketing Ford very well. They do online marketing, telephone marketing as well as at home marketing. When customers search Ford Vietnam in Google, name of agent will come out. These agents also call and go to office or home of potential customers.• CompetitorCompetitors have negative influence to marketing activities as well as business activities of enterprises. Ford Vietnam has two main competitors which are Thaco (Kia, Mazda and Peugeot) and Toyota. Thaco, Toyota and Ford are car market dominance in Vietnam with 32%, 31% and 11% market share in 2014 respectively (CafeBiz 2015). All of them compete with Ford. When marketing Ford Focus, Ford Vietnam has focused in quality, design and price to compete with them.• CustomerCustomers are the core element of the micro-environment. All marketing activities are focusing on customers’ satisfaction. Customers of Ford Focus are business and successful people who want to have a car as an affirmation themselves. Therefore, Ford Focus introduces itself by utilities and functions to satisfy customers.• PublicPublic is a collection of individuals that affect the business activities, especially the business image such as banking, media, government, employees… They affect directly to the development of Ford Vietnam. For example, Ford’s staff always have professional attitude. They make people feel comfortable to ask or complain.
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