The current release of ITIL, namely ITIL 2011, was published on 29 July 2011
and is the first updated version of version 3 (v3) that was introduced in 2007.
ITIL v3 is embedded in the formal service management standard of ISO 20000
and is structured into five main books, namely: Service strategy, Service design,
Service transition, Service operation and Continual service improvement. In
ITIL 2011, Strategy management, Business relationship management and
Design coordination in service design have also been included, thus now
addressing all aspects involved in IT service delivery. These core modules take
a holistic approach to the entire ITIL service and utilise functional technological
elements and processes as well as human resources needed to deliver and
maintain those elements and continual improvement to meet business
objectives and delivering benefits (Barafort, Di Renzo, Lejeune, Prime & Simon,
2005:3; Lowendahl, 2012b:38; Spafford, Head & Bandopadhyay, 2011:3).
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