Time to Healthcare Service OverviewThe Time to Healthcare Service KPI measures your organization's ability to provide incoming patients with healthcare service in a timely manner. This KPI should measure multiple services that your patients will receive after admittance, such as the time it takes to see a nurse or physician or how long it takes to be discharged. Awareness of wait-time trends and the current situation will allow healthcare providers to make educated decisions on a variety of needs, such as staffing, budgeting, and equipment allocation.Incoming patients expect to receive healthcare service in a reasonable timeframe. This KPI can be used as a leading indicator for patient satisfaction, as poor service times will negatively impact your patient's experience. When developing this KPI, ensure you are accounting for different categories of patient visits; for instance, an emergency room will have a much shorter time to service than a walk-in clinic because of the urgency associated with each type of visit.
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