Your patrons expect a certain level of service from your library, and this expectation is built on their experience with you and your collec¬tion. The expectations include your electronic resources, such as the ones to which you subscribe and how you provide access. You know which e-resources are more finicky than others, and your patrons know too. The e-resources in your collection that have their quirks are one thing (ah, you have to right-click to export a citation!), but we’re talking about the ones that seem to go belly-up for no good reason.