Japanese often describe their communication style as ichi ieba ju wakaru (hear one, understand ten). The idea is that when the speaker says 10%, the listener will be able to figure out the other 90% on the basis of the non-verbals and the shared context. For the westerner used to hearing all ten from the speaker (if not 11 or 12!), this communication style can be puzzling.In order to bridge this gap, westerners need to learn to draw out Japanese, gently prodding them to give further explanations and information. This means asking effective follow-up questions after a Japanese colleague has given you the first 10%. For example, "Please give me some more information about this," "I would like to know more background about this," "Just to check to make sure I understood you completely, you would like. me to..?," "Is there anything else I should know about?," "Do you have any advice for me about this?," "Please help me understand why this is important," and "Please explain more about the situation" If no such follow-up questions are asked, Japanese will tend to assume that you have grasped the other 90%; you need to signal if you want further information.
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