••••••In addition to the responsibilities discussed in the preceding sections, supervisors have additional responsibilities that are more general in nature. They can be classified under the following headings:Managing operationsEnsuring adherence to operating rules and proceduresAttending to shippers’ special requirementsEncouraging good housekeepingMaintaining safetyRecord keeping.a) Managing OperationsMuch of the supervisor’s daily responsibility involves a series of routine activities. The first of these duties includes taking over a shift, where the incoming supervisor reviews the work in progress and that which is to follow, by consulting the MIS and the current work schedule.Another duty is to brief the team on the upcoming work program and to ensure a smooth transition. Next, the supervisor must monitor progress to keep the work moving to the schedule. During the shift, the supervisor also has the responsibility to respond to any problems that arise. Finally the supervisor has the responsibility for handing over to the next shift. This requires the filling out of a shift log and perhaps a verbal report to the incoming supervisor.b) Ensuring Adherence to Operating Rules and ProceduresDuring the work period, the supervisor oversees that the CFS’s standard operating procedures are being followed by all employees. The procedures and rules include: stacking rules, use of equipment rules, manual handling techniques and document handling.c) Attending to Shippers’ Special Requirements
Another aspect of supervisory responsibility is to be aware of and act on any special handling needs required. Requests for special handling may present themselves through loading documents or instructions located directly on the goods themselves.
d) Encouraging Good Housekeeping
Supervisors must encourage and enforce good “housekeeping” practices. This includes keeping all aisleways and walkways clear; checking to make sure stacks are not leaning or collapsed and that packages are not damaged, leaking, etc.; and that staff tidies up working and storage areas.
e) Maintaining Safety
Safety and security of staff and cargo must be an important consideration at all times by supervisory staff. For example, safety must be the first concern in any incident, accident or emergency. The supervisor must ensure that all health and safety precautions are being followed; that staff is sufficiently trained in safety procedures; and that safety equipment is visible, accessible, and in good working order.
f) Record Keeping
In addition to the record keeping responsibilities already discussed, the administrative supervisor has additional record-keeping responsibilities. These include maintaining the MIS by creating and updating consignment records and keeping the storage inventory up to date; and keeping performance measures in order to support improvements in CFS performance.
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