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A major problem is when:You would n
A major problem is when:
You would not have bought the product or service if you had known about the problem (e.g. you would not buy a washing machine if you knew the motor would burn out in 3 months).
The product you bought is very different from the description or sample (e.g. you order a red bike from a catalogue, you get a green one).
The product or service is not fit for its normal purpose and it cannot easily be fixed (e.g. you bought a ski jacket that has been made with non-waterproof material, or paid for a carpet cleaning service changes the colour of some of your carpet).
The product is not safe (e.g. an electric blanket with faulty wires) or the supplier has created an unsafe situation (e.g. an electrician incorrectly wires your wall sockets).
The service is not giving you the specific result you told the business you were after.
The service is not doing exactly what you told the business you wanted their service for (e.g. you tell a pay TV company that you want to sign up to watch the football finals and they sign you up to a contract but the finals are over before the company comes to install the service).
What you can do
If there is a major problem with a product, you can:
give the product back and get a refund
give the product back and get an identical replacement or one of similar value if available
keep the product and get compensation for the drop in value caused by the problem.
If there is a major problem with a service, you can:
cancel the contract with the business and get a refund
keep the contract and get compensation for the difference between the service you paid for the service you got.
You choose what option you want, not the seller or service provider.
Minor problems
Types of minor problems
A minor problem is anything that is not major.
What you can do
If there is a minor problem with a product, the business can:
give you a refund
replace the product
fix the title to the product
repair the product.
If there is a minor problem with a service, the business can fix the problem:
free-of-charge
within a reasonable time.
The time you have to reject the goods or service is however long it would reasonably be expected to last.
You would not have bought the product or service if you had known about the problem (e.g. you would not buy a washing machine if you knew the motor would burn out in 3 months).
The product you bought is very different from the description or sample (e.g. you order a red bike from a catalogue, you get a green one).
The product or service is not fit for its normal purpose and it cannot easily be fixed (e.g. you bought a ski jacket that has been made with non-waterproof material, or paid for a carpet cleaning service changes the colour of some of your carpet).
The product is not safe (e.g. an electric blanket with faulty wires) or the supplier has created an unsafe situation (e.g. an electrician incorrectly wires your wall sockets).
The service is not giving you the specific result you told the business you were after.
The service is not doing exactly what you told the business you wanted their service for (e.g. you tell a pay TV company that you want to sign up to watch the football finals and they sign you up to a contract but the finals are over before the company comes to install the service).
What you can do
If there is a major problem with a product, you can:
give the product back and get a refund
give the product back and get an identical replacement or one of similar value if available
keep the product and get compensation for the drop in value caused by the problem.
If there is a major problem with a service, you can:
cancel the contract with the business and get a refund
keep the contract and get compensation for the difference between the service you paid for the service you got.
You choose what option you want, not the seller or service provider.
Minor problems
Types of minor problems
A minor problem is anything that is not major.
What you can do
If there is a minor problem with a product, the business can:
give you a refund
replace the product
fix the title to the product
repair the product.
If there is a minor problem with a service, the business can fix the problem:
free-of-charge
within a reasonable time.
The time you have to reject the goods or service is however long it would reasonably be expected to last.
0/5000
A major problem is when:
You would not have bought the product or service if you had known about the problem (e.g. you would not buy a washing machine if you knew the motor would burn out in 3 months).
The product you bought is very different from the description or sample (e.g. you order a red bike from a catalogue, you get a green one).
The product or service is not fit for its normal purpose and it cannot easily be fixed (e.g. you bought a ski jacket that has been made with non-waterproof material, or paid for a carpet cleaning service changes the colour of some of your carpet).
The product is not safe (e.g. an electric blanket with faulty wires) or the supplier has created an unsafe situation (e.g. an electrician incorrectly wires your wall sockets).
The service is not giving you the specific result you told the business you were after.
The service is not doing exactly what you told the business you wanted their service for (e.g. you tell a pay TV company that you want to sign up to watch the football finals and they sign you up to a contract but the finals are over before the company comes to install the service).
What you can do
If there is a major problem with a product, you can:
give the product back and get a refund
give the product back and get an identical replacement or one of similar value if available
keep the product and get compensation for the drop in value caused by the problem.
If there is a major problem with a service, you can:
cancel the contract with the business and get a refund
keep the contract and get compensation for the difference between the service you paid for the service you got.
You choose what option you want, not the seller or service provider.
Minor problems
Types of minor problems
A minor problem is anything that is not major.
What you can do
If there is a minor problem with a product, the business can:
give you a refund
replace the product
fix the title to the product
repair the product.
If there is a minor problem with a service, the business can fix the problem:
free-of-charge
within a reasonable time.
The time you have to reject the goods or service is however long it would reasonably be expected to last.
You would not have bought the product or service if you had known about the problem (e.g. you would not buy a washing machine if you knew the motor would burn out in 3 months).
The product you bought is very different from the description or sample (e.g. you order a red bike from a catalogue, you get a green one).
The product or service is not fit for its normal purpose and it cannot easily be fixed (e.g. you bought a ski jacket that has been made with non-waterproof material, or paid for a carpet cleaning service changes the colour of some of your carpet).
The product is not safe (e.g. an electric blanket with faulty wires) or the supplier has created an unsafe situation (e.g. an electrician incorrectly wires your wall sockets).
The service is not giving you the specific result you told the business you were after.
The service is not doing exactly what you told the business you wanted their service for (e.g. you tell a pay TV company that you want to sign up to watch the football finals and they sign you up to a contract but the finals are over before the company comes to install the service).
What you can do
If there is a major problem with a product, you can:
give the product back and get a refund
give the product back and get an identical replacement or one of similar value if available
keep the product and get compensation for the drop in value caused by the problem.
If there is a major problem with a service, you can:
cancel the contract with the business and get a refund
keep the contract and get compensation for the difference between the service you paid for the service you got.
You choose what option you want, not the seller or service provider.
Minor problems
Types of minor problems
A minor problem is anything that is not major.
What you can do
If there is a minor problem with a product, the business can:
give you a refund
replace the product
fix the title to the product
repair the product.
If there is a minor problem with a service, the business can fix the problem:
free-of-charge
within a reasonable time.
The time you have to reject the goods or service is however long it would reasonably be expected to last.
đang được dịch, vui lòng đợi..
A major problem is when:
You would not have bought the product or service if you had known about the problem (e.g. you would not buy a washing machine if you knew the motor would burn out in 3 months).
The product you bought is very different from the description or sample (e.g. you order a red bike from a catalogue, you get a green one).
The product or service is not fit for its normal purpose and it cannot easily be fixed (e.g. you bought a ski jacket that has been made with non-waterproof material, or paid for a carpet cleaning service changes the colour of some of your carpet).
The product is not safe (e.g. an electric blanket with faulty wires) or the supplier has created an unsafe situation (e.g. an electrician incorrectly wires your wall sockets).
The service is not giving you the specific result you told the business you were after.
The service is not doing exactly what you told the business you wanted their service for (e.g. you tell a pay TV company that you want to sign up to watch the football finals and they sign you up to a contract but the finals are over before the company comes to install the service).
What you can do
If there is a major problem with a product, you can:
give the product back and get a refund
give the product back and get an identical replacement or one of similar value if available
keep the product and get compensation for the drop in value caused by the problem.
If there is a major problem with a service, you can:
cancel the contract with the business and get a refund
keep the contract and get compensation for the difference between the service you paid for the service you got.
You choose what option you want, not the seller or service provider.
Minor problems
Types of minor problems
A minor problem is anything that is not major.
What you can do
If there is a minor problem with a product, the business can:
give you a refund
replace the product
fix the title to the product
repair the product.
If there is a minor problem with a service, the business can fix the problem:
free-of-charge
within a reasonable time.
The time you have to reject the goods or service is however long it would reasonably be expected to last.
You would not have bought the product or service if you had known about the problem (e.g. you would not buy a washing machine if you knew the motor would burn out in 3 months).
The product you bought is very different from the description or sample (e.g. you order a red bike from a catalogue, you get a green one).
The product or service is not fit for its normal purpose and it cannot easily be fixed (e.g. you bought a ski jacket that has been made with non-waterproof material, or paid for a carpet cleaning service changes the colour of some of your carpet).
The product is not safe (e.g. an electric blanket with faulty wires) or the supplier has created an unsafe situation (e.g. an electrician incorrectly wires your wall sockets).
The service is not giving you the specific result you told the business you were after.
The service is not doing exactly what you told the business you wanted their service for (e.g. you tell a pay TV company that you want to sign up to watch the football finals and they sign you up to a contract but the finals are over before the company comes to install the service).
What you can do
If there is a major problem with a product, you can:
give the product back and get a refund
give the product back and get an identical replacement or one of similar value if available
keep the product and get compensation for the drop in value caused by the problem.
If there is a major problem with a service, you can:
cancel the contract with the business and get a refund
keep the contract and get compensation for the difference between the service you paid for the service you got.
You choose what option you want, not the seller or service provider.
Minor problems
Types of minor problems
A minor problem is anything that is not major.
What you can do
If there is a minor problem with a product, the business can:
give you a refund
replace the product
fix the title to the product
repair the product.
If there is a minor problem with a service, the business can fix the problem:
free-of-charge
within a reasonable time.
The time you have to reject the goods or service is however long it would reasonably be expected to last.
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