Customer service
the main factor for the success of Toyotar, the number one com pany for customer service,is not only its customer focus, but also its products.Toyota pro-vides the products that cus-tomers most want to buy, and designs models that meet peo ple's changing priorities. In particeular, it has responded to the industry trend by providing smaller, more invironmentally friendly cars, such as the Prius a hybrid car with both petrol and electric engines